Call in and get this dealt with over the phone. Trying to sort it out via a forum (that was originally about "hey! We got primers!) Isn't the most effective way to go about it (easier for both you and them over the phone. Even if you try and they don't answer, they are super good at calling back on their messages).
Thats interesting, I had a problem seating them in both 9mm and 40cal. federal brass, but figured that was more of a feseral issue, everything else it went in like butter. Also interesting about the failure rate (not that its like that, more that theres enough failures to establish baselines, I wish I got to shoot that much). And hints as to a certain gun or setting that causes more failures across all primers (crazy light trigger, lightened slide, tie-dyed grips)? Most of my volume is through mid-range 1911, cz 75, glock 40 and shadow 2 (and I can't think of more than 1 or at the most failures per thousand, which are usually associated with a FTF). Machine ammo (like a mark 5 or 7 or whatever they are called)?
But, yeah, sadly in this new age, all things are better than nothing at all, which is becoming more and more common (he types while wistfully looking over at the large rifle primer rack and seeing theres only 3 sleeves of no34 left...)
Given that people are finding them harder to seat may partially explain failures to detonate. If the primer is not fully seated it is not unusual for the round to not go off on the first hit.
This can be more of an issue with progressive loaders where you don't get much 'feel' for if the primer is fully seated. A few years ago I loaded a bunch of 38 Specials on my Loadmaster and had several failures to detonate on the first strike. This was odd because I had previously loaded lots of 9mm on the same machine with nary a problem. For some reason the primer punch just didn't bottom the primers out on the 38's like they did on the 9's. When I adjusted the primer punch deeper the problem went away.
Even now I hand prime my 38 PPC loads to ensure that the primers are fully seated because my PPC revolver action is VERY light so primers must be fully seated to give me dependable ignition.
I have been told that UPS doesn't ship Dangerous Goods (Ammo, primers, powder) to Medicine Hat Alberta, do you have an alternate courier?
Real soldiers are old-fashioned people who still believe in honour, and that is the most attractive thing about them. -Gwynne Dyer
Boss Spearman in Open Range : " I always liked a gun with a little heft to it".