Over time G4C has become my favourite shop. Today it was time to pick up a red dot for my pistol. I went with a Trijicon SRO.
Out of the box, the Trijicon SRO would not power on. Before leaving the store we tried three different batteries. None worked. In the process of trying the different batteries to get the unit working the battery cap got scratched (the cited reason they wouldn’t swap the unit and deal with the RMA themselves, though they indicated they wouldn’t deal with the RMA anyways). I sort of understand, but also don’t understand why they couldn’t have swapped battery covers with the display unit, I keep the scratched one, and take back the defective unit with an unmarred battery cover and deal with the RMA themselves.
####ty situation, but it’s unfathomably frustrating spending $1K on a red dot and learning it’s defective before even leaving the store and being told, not our problem. The employees did their best to come up with various solutions but their management or whoever was making decisions decided not to entertain them. At the end of the day all they would do was put me in touch with North Sylvia who handles the RMA, not even being willing to send it back to them on my behalf.
Add it to the list of the ways we’re told to #### ourselves as Canadian gun owners and consumers. Never before have I bought something, it’s defective out of the box and im left with a “sorry, thats your problem now”. Really disappointing all around. I understand G4Cs position but the it’s your problem now part is a real piss off. Nothings good will come from me posting this but had to vent.