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No - I spent hours on the phone and had $10,000 worth of airline tickets scammed off my card when a simple email from FOC OVER A MONTH BEFORE stating their system had been compromised would have had me cancel my card and not have had to deal with the stress.Originally Posted by iloveruger
I'll never purchase anything from them again and will continue to tell other people they don't give a rats a$$ about their customers
"No matter where you go - there you are"
There is a lot of beating dead horses on here, but this topic is really getting ridiculous. Some people really need to move on.
You really don't need to keep telling us all that you won't buy from them again.
I know, I get the point. I think we all do.
Cheers!
And congrats on the new location FOC!
I had a bad experience with FOC also. They do not try to satisfy and keep clients. Maybe they will change their customer service to start trying to keep clients happy. Until then, the numerous replies on this thread about their poor customer service and client retention is accurate from my own experience.
FOC, start thinking about your customer service, and your business will improve and grow. Until then, you can see in your google reviews (Sort by lowest first, lots of recent ones) and in this forum how you are chasing customers away. The firearms community in Canada is very small.
Are these posts not against the rules? Where are the moderators?
I'm not sure why honest feedback would be against the rules. No freedom of speech anymore? We must all be quiet and accept poor customer service?
If you are not satisfied, shop elsewhere.
You sound like FOC's Customer Service.
Just tired of the whining. They have been awesome with every one of my multiple orders.
And on here I have noticed two sides to every customer service issue. It’s so strange that some people never have any.
I wonder what that is all about.
WOW are you ever annoying
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