Terrible Western Metal Experience
- Thread starter Bah
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sillymike
CGN Ultra frequent flyer
Yup.
In other news: I still find it mildly entertaining when a new-guy takes the time to b!tch and complain about this or that shop's services... Coming up next, someone went to Tim Horton and got a double-double when they only wanted a 1x cream and 1x sugar...
. "Trade related disputes originating from the Equipment Exchange forums or with business members (ie. Dealers) should not be discussed in the forums. All disputes and feedback should be limited to the trader rating feedback system and private messages."
Bah is a relatively new member and apparently hasn't yet had time to review the Forum Rules and FAQ, which guide member's use of CGN.
The OP started this thread in the General Firearms Discussion forum. It was moved to the Business' forum to give them a chance to respond. The Business can reopen this thread should they choose to do so.
Bah is a relatively new member and apparently hasn't yet had time to review the Forum Rules and FAQ, which guide member's use of CGN.
The OP started this thread in the General Firearms Discussion forum. It was moved to the Business' forum to give them a chance to respond. The Business can reopen this thread should they choose to do so.
Hi Dylan,
As discussed in our email conversations, I think it is clear that we are not trying to avoid our “contractual obligations.”
Your order was received on Friday October 6th at 12:48pm and we started to process the order at 5:28pm, the end of the business day prior to the Thanksgiving Long Weekend. On October 8th (Sunday of the Thanksgiving Long Weekend) we responded to you and advised that we would need PAL details for yourself and the shipping address as you set a different billing address and shipping address as you are trying to avoid paying PST taxes in BC.
Many firearm enthusiasts are unaware of the rigorous standards that dealers need to meet when conducting business. We are routinely in touch with our governing bodies to ensure we are conducting business in ethical manners, and keeping a careful eye out for transactions that could be criminal. Since the OIC and handgun ban, we have been advised to take careful watch of certain transactions as the traditional triggers are beginning to disappear and new ones are arising. Commonly, fraudulent optic transactions are related to other firearm related criminal offences. With that being said, is it a legal requirement to validate PAL details for an Optic sale? No. However, it is becoming an industry standard. For the longevity of our industry, we believe over cautious practices are a safe bet and we hope that firearm enthusiasts can appreciate the gesture, as dealer’s actions have implications on public perspective.
Based on the timeline of the long weekend, we couldn’t officially confirm your order until Tuesday October 10th as we confirmed all the PAL details for the billing / shipping addresses at that point. On many of our listings, we mention in the description that the order may take between 7-10 days to process. This doesn’t imply that it includes shipping nor is it 7-10 days to reach your door. From October 10th until today, it has been 11 days. I apologize that you were unaware of the processing time approximation and that there was confusion on expectations. We will update our Shipping Policies on the website to more accurately describe those details.
After multiple emails with you, we tried to confirm if you want to continue the order or request the refund less the re-stocking fee of 10%. You avoided the question and demanded your own terms. The 10% re-stocking fee detail is clearly outlined on our website, I advise that you make yourself aware of dealer’s policies prior to placing orders in the future.
At this point, we understand you have placed a charge back request to your credit card company.
In the future, please refrain from calling staff at any organization profane names when you are upset. We understand that your expectations were not met due to lack of understanding our policies, however it is very inappropriate and not an excuse.
Take Care,
WM Team
As discussed in our email conversations, I think it is clear that we are not trying to avoid our “contractual obligations.”
Your order was received on Friday October 6th at 12:48pm and we started to process the order at 5:28pm, the end of the business day prior to the Thanksgiving Long Weekend. On October 8th (Sunday of the Thanksgiving Long Weekend) we responded to you and advised that we would need PAL details for yourself and the shipping address as you set a different billing address and shipping address as you are trying to avoid paying PST taxes in BC.
Many firearm enthusiasts are unaware of the rigorous standards that dealers need to meet when conducting business. We are routinely in touch with our governing bodies to ensure we are conducting business in ethical manners, and keeping a careful eye out for transactions that could be criminal. Since the OIC and handgun ban, we have been advised to take careful watch of certain transactions as the traditional triggers are beginning to disappear and new ones are arising. Commonly, fraudulent optic transactions are related to other firearm related criminal offences. With that being said, is it a legal requirement to validate PAL details for an Optic sale? No. However, it is becoming an industry standard. For the longevity of our industry, we believe over cautious practices are a safe bet and we hope that firearm enthusiasts can appreciate the gesture, as dealer’s actions have implications on public perspective.
Based on the timeline of the long weekend, we couldn’t officially confirm your order until Tuesday October 10th as we confirmed all the PAL details for the billing / shipping addresses at that point. On many of our listings, we mention in the description that the order may take between 7-10 days to process. This doesn’t imply that it includes shipping nor is it 7-10 days to reach your door. From October 10th until today, it has been 11 days. I apologize that you were unaware of the processing time approximation and that there was confusion on expectations. We will update our Shipping Policies on the website to more accurately describe those details.
After multiple emails with you, we tried to confirm if you want to continue the order or request the refund less the re-stocking fee of 10%. You avoided the question and demanded your own terms. The 10% re-stocking fee detail is clearly outlined on our website, I advise that you make yourself aware of dealer’s policies prior to placing orders in the future.
At this point, we understand you have placed a charge back request to your credit card company.
In the future, please refrain from calling staff at any organization profane names when you are upset. We understand that your expectations were not met due to lack of understanding our policies, however it is very inappropriate and not an excuse.
Take Care,
WM Team
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