Order Processing Time

[TitanPython]

Good morning,

I made a purchase of the TRIJICON ACOG 4X32 on your website on January 12th. The product page mentioned that the order processing time is 10-15 business days. Following the instructions in an email I received, I provided the PAL information on January 15th and also asked about the expected shipping date. However, I haven't yet received a response. Additionally, I sent a PM via the CGN website on January 25th inquiring about the status of my order number, but I haven't heard back regarding that either. Could you kindly let me know when my order will be processed?

Thanks

[John Rambo]

Unrelated to the issue but... we need to provide PAL for optics purchase now?

[vkyle91x]

Unrelated to the issue but... we need to provide PAL for optics purchase now?

You don’t really. Higher end optics are having some huge fraud issues lately. Asking for a PAL confirms that you are who you say you are. Protects them from charge backs and losing a high end optic. Not the most popular thing to do but retailers have to try to protect themselves.

[Bulriver]

I think they wait for the CC transaction to post on their account.

Ordered some ammo an the 24th of December and it took 3 weeks before it’s status changed to shipping processing order.

[Matt308]

Ordered a 22mag , provided the pal info and they couldn’t even manage to confirm it. First time dealing with them, are they under staffed or do they usually struggle. ?

[yl97]

lol I saw this post on CGN main page without looking at the sub-forum and already guessed Western Metal. Ordered a crate of ammo on 15th, opted Calgary local pickup, still warehouse processing…

[jamiejaf]

Ordered a Shotgun over a month ago. I tried to get a tracking number 3 times and there was no reply.(except for an automated reply email) Im thinking about contacting my CC company and getting the charges reversed. Not happy with this company.

[45CAT]

Did an order and had trouble, would never order from them again

[PRRRoblematic]

The company is Western Metal?

[jamiejaf]

Update. They finally came through with a tracking number and i did eventually receive my item. Took over a month and a bit. You have to be patient with these guys. Don’t expect any comms.