Seeking advise on how we should we reply to this customer!

[InterSurplus]

Actual email recieved, but this thread is for entretainment only...



''You actually have 22 hornet unprimed brass in stock and can be shipped within a few days?
If so I will place an order.
If I get a message back that this is backordered, I will call the credit card company and cancel the payment. Just being upfront.''

[hawk-i]

You should send him the brass free of charge and if he is happy with the product and service he can then make payment

[maifire]

Possible that the customer has had a negative experience with inventory that is not accurate? If your inventory is current and true, sounds like a sale.

[Ipscshooters]

I feel his pain....

[Janeau]

Just let that customer pass..
If he had any brain he will have first asked if the brass was in stock..making treat mean ‘eject button ‘ in my book.
Answer him “brass is not in stock “ even if it is…

[DerWeißeWolf]

Hahaha poor guy is jaded from some past experience. I'd respond and confirm that the item is in stock and ready to go. It actually sounds like a message from my grandpa. Give the man a break.

[Journeyman.ca]

Sounds like a yes or no answer to me. People are getting screwed left right and centre these days. Kill them with kindness, is my moto.

[Jon9021]

I hate these “how should we proceed” threads. It’s not the first time a company has posted one of these only to be caught out being less than truthful….

[bunny]

take his payment them ship him a box with a note inside that says its backordered.

[stripperclipper]

Call me crazy, but I'd just answer his question.