I just placed an order with you fine folk, probably my second or at most third from you over the years. The main item I wanted is very small, easily fits into an X-Small Canada Post flat rate box. Shipping was shown at a bit over $22, which I think is the the range of the next box size up; not the end of the world, nor something I would normally even bother to mention.
But...I would have added a second small item to my order, in fact had it in my cart. The two items together weigh practically nothing and would still have fit that X-small box...but the addition of the second item punched the shipping up to something like $43! The additional shipping charge almost matched the price of the item! I deleted it and stuck with my original single item.
Please understand, I am not #####ing here, just drawing your attention to the fact that your shipping policies may well be costing you business. I'm sure you aren't the only business with this problem...far from it...but your online store happens to be the one that caught my attention today.
But...I would have added a second small item to my order, in fact had it in my cart. The two items together weigh practically nothing and would still have fit that X-small box...but the addition of the second item punched the shipping up to something like $43! The additional shipping charge almost matched the price of the item! I deleted it and stuck with my original single item.
Please understand, I am not #####ing here, just drawing your attention to the fact that your shipping policies may well be costing you business. I'm sure you aren't the only business with this problem...far from it...but your online store happens to be the one that caught my attention today.
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