I want to preface that my items have not shipped yet, so, this is more of a review of my interaction today with IRunGuns.
I have been looking for a fun shotgun and found one on the IrunGuns.ca website. Tried to do some research on here for it, and came up blank except for the adverts IRunGuns put up. My search skills on here are probably sub par, but, I came up empty.
I moved on to google and YT, and it seems to get some pretty positive reviews, so I made an account on IRunGuns and put it all in my cart. In the cart I also put a couple magazines for my TM22 and for mags I think are for the shotgun but there is nothing in the description of the shotgun or the mags that indicate that they are compatible with each other.
I called the number on the website... went to voicemail, and voicemail was full. frig. I hung up.
I started using my horrible search skills, and after about 10 mins, I get a call back from IRunGuns.
Started to talk to the guy on the phone, and asking questions like crazy. I am a complete newbie to the whole scene so I am sure most of my questions are dumb as hell, but he was super patient and answered all my questions. Until it came to the mags.
I asked if they were compatible with the shotgun. He didn't know. And rather than bull#### me, he told me he would call me right back and go test it out.
5 minutes later he called back, said they worked fine. He was able to cycle rounds from the mag into the gun just fine.
I can't stress enough how awesome that was. Its frustrating as #### when someone says something without really knowing and you take them for their word. This guy actually went and grabbed the gun I wanted to buy, and the magazine, and tested it. ####ing AMAZING!
After talking with him for another 10ish mins, he goes on his computer, takes my CC info, and puts the order through right there. Dude was able to pull up my shopping card for the website, and do everything right there. Again, going above and beyond.
I don't know if he wants me putting his name on CGN or not, so I won't. However, because of the customer service, I will be coming back to IRG and checking for things here first before going anywhere else, just because of the customer service I got today.
They don't pay this dude enough.
I have been looking for a fun shotgun and found one on the IrunGuns.ca website. Tried to do some research on here for it, and came up blank except for the adverts IRunGuns put up. My search skills on here are probably sub par, but, I came up empty.
I moved on to google and YT, and it seems to get some pretty positive reviews, so I made an account on IRunGuns and put it all in my cart. In the cart I also put a couple magazines for my TM22 and for mags I think are for the shotgun but there is nothing in the description of the shotgun or the mags that indicate that they are compatible with each other.
I called the number on the website... went to voicemail, and voicemail was full. frig. I hung up.
I started using my horrible search skills, and after about 10 mins, I get a call back from IRunGuns.
Started to talk to the guy on the phone, and asking questions like crazy. I am a complete newbie to the whole scene so I am sure most of my questions are dumb as hell, but he was super patient and answered all my questions. Until it came to the mags.
I asked if they were compatible with the shotgun. He didn't know. And rather than bull#### me, he told me he would call me right back and go test it out.
5 minutes later he called back, said they worked fine. He was able to cycle rounds from the mag into the gun just fine.
I can't stress enough how awesome that was. Its frustrating as #### when someone says something without really knowing and you take them for their word. This guy actually went and grabbed the gun I wanted to buy, and the magazine, and tested it. ####ing AMAZING!
After talking with him for another 10ish mins, he goes on his computer, takes my CC info, and puts the order through right there. Dude was able to pull up my shopping card for the website, and do everything right there. Again, going above and beyond.
I don't know if he wants me putting his name on CGN or not, so I won't. However, because of the customer service, I will be coming back to IRG and checking for things here first before going anywhere else, just because of the customer service I got today.
They don't pay this dude enough.
