I know that I am new to this site haven only joined a few months ago.
I understand that the issue has long passed.
I don't normally post, but I want to take the time to say this.
When I first went to TSC as a guest, my first few experiences were great. It might of helped that I knew someone who worked there and they invited me. There was one individual who took me out to the range on my third visit who did treat me rudely and threaten to "kick me out" for having my finger on the trigger (which I did not) among various things. All in all he just gave my friend and I a hard time (IMHO) for no reason. This of course was prior to the summer of 2009. Since that day however, I can say that I have joined TSC and that person is no longer there, further I have not had any bad experiences yet. Every person (with the exception of that one individual) I have talked to has taken the time to answer my "newbie" questions. To quantify my questions, imagine the questions a person who never fired held nor fired a gun would ask. Compound that with his first purchase. Finally imagine that customer whose job it is to do research on the financial balance sheets of companies...well you get the idea. While I have to admit I am still new to target practice, TSC has made my learning learning curve a little less steep.
IMHO, while TSC is on the more expensive side in terms on membership cost ( up to 2x) relative to others near the GTA, their customer service adds enough value for my money justify the expense.
In the case of your experience, relative to mine, I would say that it could be a one-off (which I am not excusing), or a misunderstanding. Regardless, I would have to agree with: this should have been taken offline first and a face to face meeting with those involve along with the manger of TSC should have occured before this thread. Since I was not there, nor believe in hearsay, I would humbly suggest that things be taken with a grain of salt and based, for better or worse, right or wrong, from your own ideas based own your own experiences.
Personally, I would invite people I know to try TSC.