I have questioned the "chubbs" you refer to, and I think it is only fair to include a couple of points that you neglected to:
1. Dry firing a .22LR gun of almost all makes is inherently damaging to the gun as the firing pin stikes the face of the chamber and causes peening. Ask anyone and they should confirm this independantly. Therefore your request to "try the trigger" should have been refused on all accounts, and likely would be refused in any store.
2. You originally asked to "try the trigger" of this gun, not to buy it in our store, but as you rather ineptly said to my sales rep at the time, 'because you intended to buy one online'.
With these two rather salient points in consideration, you are welcome to take your business elsewhere, perhaps a big-box store? I am sure you will get excellent customer service there. Or you can accept that your request was unreasonable, and that the sales rep had every reason to refuse your request to damage a gun you had no intention of buying from us anyway.
Unfortunately this forum allows the posting of ALL opinions, informed or not, so I felt compelled to answer this one personally. You are of course welcome to refute these claims, but I was there at the time, overheard the conversation and did not feel the need to intercede, as my "chubb" was acting exactly as I would have wanted. I am sorry this is not to your liking, I think the community will back me on this one.
Darren S
Manager of Target Sports
Where to start! I neglected nothing, your staff/you has added info to make themselves appear to look better. I
never requested to try the trigger or even ask them to remove the trigger lock! I asked them what the trigger was like after the salesperson had placed the rifle back on the shelf. So....I never asked to/or tried the trigger! I did intend on buying it, in fact I went to the bank and took out the cash before I came by the store, but I don't tell the salesperson this, thats customer awareness. I didn't buy it wanting time to think about my purchase, I don't like buyers remorse. Oh, and I
never said that I was going to buy it online but I did say I was looking (researching) them online, there is a difference. However, there was another customer dry firing a Beretta 92fs!
My salient points are very valid. I have had good experiences in your store but not this time. I am amazed at how you make such a limited attempt to gain my business and even question my opinions as uniformed - it was an experience, not a book! I don't need to research my own experiences to articulate them. Rather than try to resolve my complaint you refute my claims effectively telling me (customer) I am wrong. Really not good for business! You guys have a nice facility, the big box of gun clubs, but your not the only game in town and its a shame that you would prefer to send a local customer away rather than resolve my issue. You would rather send me off to Bass Pro etc. than to take my concern seriously, more bad business! This post is in the Dealers Section of the forum, you think you don't have competition? As a manager you should understand the importance of a persons shopping experience in your store and how you treat your customers and, now, their complaints through public relations. You may not agree with me, thats fine, but to call me uninformed and to turn away a customer tells me don't need my business and that you don't need/want my money, thats quite arrogant. I have told others of my experience and low and behold I'm not the only one who has had this occurrence.
It is also humourous that you state the community will be on your side when the two "chubbs" were both criticizing the CGN community specifically peoples posts in the EE. Denounce them then declare you have their support.
But you were present for this conversation, you say, so you "know" this!
Can't refute your own claims!
Really, all you needed to say was: You feel unfortunate about my experience and assure me that your staff will be spoken too regarding how to politely speak to customers and how to better communicate with potential customers making them feel welcome. And to help them by answering their questions respectfully when making firearms purchase. But you decided to do the opposite by challenging and opposing my complaints as uninformed.
Darren, I don't know if you or others at the store have an education in business or any type of background in retail sales, but you guys are going about public relations the wrong way. Your effectively turning future customers away with conceitedness and adding insult to injury by abandoning the people who keep the balance sheet in the black! Membership appreciation day may be once a year but customer appreciation should be 24/7!
The following is from your website:
"We appreciate your comments
Now that we are charged with continuing where others have left off, we need your support to help grow the shooting sports.
It has been our desire to provide the best in every way. If we do not deliver our best, I would really like to hear from you (and if we do deliver, a note would also be nice!)
Once again, thank you.
JR Cox
President / CEO"
Darren I have been fair and in this case I feel that not only did you and your staff not deliver your best you refused to listen to my concerns and then disregard my complaint. So far, in your reply there is no evident desire to do anything other than to protect the image of your store and employee's disregarding the customer as inconsequential to your business.
I look forward to your reply!
Perhaps we can resolve this squabble and we can build a healthy business relationship where we both benefit from each other.