Chaparral woes...

[mrsscrambler]

I bought a Chaparral revolver from Marstar (you guys), but it came with a defective part. I've e-mailed Marstar's customer service asking how I could get that part replaced without returning the whole gun, but got no response. Then, I e-mail Chaparral firearms, nothing. I tried Marstar again, and again, AND again, but still I have not gotten any answers to my question. I can still shoot with it, but... this is leaving me with a very sour taste.

[Dorian Gray]

Wait a few more days for your reply. If they don't get back to you after a few days or weeks let us all know. Every customer deserves good service from whoever they may be buying from.

[de-mix]

Phone them!
Best route for quick service.

[diemaco]

Try calling, e-mail is unreliable at best.

EDIT damn, too slow, that'll teach me not to have 12 windows open at once

[johnone]

MRS SCRAMBLER;

Here we go again, after seeing this post I checked our database, no person with this name appears....

I would assume you live under another name, to whom did you send your e mail ??

UNDER which name ??

Contacting me will get you a faster reply versus a public posting under a "pen name"

Try again john@marstar.ca
John

[johnone]

DORIAN GRAY;
"Wait a few more days for your reply. If they don't get back to you after a few days or weeks let us all know."

I will repeat what I have said a thousand times.... IF WE GET your message we will answer.... I challenge you to find a better warranty policy or a better reputation for service anyplace in the industry

BTW since you are so ready to join in, how would you go about tracing a sale to Mrs SCRAMBLER ??

John

[scath]

Marstar is one of the best. Great warranty and quick/great service all around.

Keep up the great work John!

[badger arms supply]

We have had no problem with them, all shops have little hickups. They will take care of you...... just call and be nice....jerks finnish last.

[johnone]

BADGER ARMS SUPPLY;

We do try to help, BUT we really need the customers name....
Thanks for the support Armand
John

[mrsscrambler]

Thank you for your reply, John. And yes, it is quite understandable that you could not find my e-mails by my pseudonym, but I will e-mail you my private information and the original e-mails.
We might have a bright relationship after all. Again thank you. From your reply, you seem passionate about giving good service, and that’s all I was looking for. So from now on you will become my contact with Marstar, and hopefully I’ll be buying lots of guns from you.