Bad service

Denka

Denka

CGN Regular
Rating - 100%
153   0   1
I got CSA from you and after taking to the range, I found out that I get unburned powder coming out a lot.

I called to find out if you have ability to test issue with rifle, gunsmith started to talk about getting ATT, I did get temp ATT in order to bring in rifle, when I called today to make sure gunsmith is there and asked him that if he will be able to to do couple test shots to see issue(simple question) as I know not all closed ranges allow shooting 7,62x39. On that simple question, I got response as having ATT and other papers, I told him that I have and asked him again ih he is be able to answer my question about test shots. He started again talking about documents, and then he just dropped the line. When I called back and asked him, what is the reason he dropped this call, he replied that I am getting on his nerves? I get rifle from the store, I have issue with it, I asked question about if I bring it, will gunsmith will be able to do test shots to prove my issue before sending to the manufacturer. At the end, it might be small issue and might prevent from sending to the manufacturer and get issue fixed on the spot. I get response from store rep(gunsmith) that I am getting on his nerves, that's just WOW. Good service. After getting response that he will not do anything and all this experience, you just lost client who has bought several items from you and I will pass this to your active members whom I know and further more. Very BAD service
 
Why even bother with the phone? Get the ATT emailed to you and just bring the gun back to the store and say your unsatisfied.
If your getting unburned powder outside the chamber it could be the ammo your using. When I use Speer Lawman ammo in my NP-22 I get unburned powder flying out everywhere. I just don't use that stuff anymore.
 
Reading your post was getting on my nerves too! Second trip to the store will require another ATT since the first one is probably expired. Please....your post just seems to ramble on and is not very specific. Which firearm, which store, what ammo????
 
The thing is, with some testing will narrow the problem and also might fix it on the spot. I do understand that many ranges do not allow cals higher than .223, that's what I asked in order not to waste time bringing rifle to the store, I'd rather get ATT to my open range and troubleshoot and if in a case matter with gas block, I will bring to the store to send it back to the manufacturer. Due to warranty, As soon I got this problem, I notified seller, not like 6 months later thing. I cannot bring gun back and get refund or exchange, that what I was told. My understanding there is only one gunsmith there who not always available and works until 5pm, even when asked to stay a bit later, answer was no. Good thing I was able to call today first thing in the morning, otherwise, I would waste my time coming and also had to leave form work earlier.


Anyways, I hope this thread will get noticed by Target Sport guys and things get better, if not, well there are other dealers who would be more helpful.

evilhaze said:
Why even bother with the phone? Get the ATT emailed to you and just bring the gun back to the store and say your unsatisfied.
If your getting unburned powder outside the chamber it could be the ammo your using. When I use Speer Lawman ammo in my NP-22 I get unburned powder flying out everywhere. I just don't use that stuff anymore.
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Donny Fenn1 said:
this is the Target Sports forum so i'm guessing Target Sports? and the rifle is a CSA so i'm guessing a CSA?
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EXACTLY!!!! Let's pick on the guy for the way he talks, not for something that he actually did right (telling us the store by putting it in the stores area and actually saying what the gun is right at the beginning).

happiness is a warm gun said:
Reading your post was getting on my nerves too!
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Mine as well.
 
To clarify
Store - Target Sport Store that located on 14 Stalwart Industrial Drive
Rifle - CSA - Czech Small Arms - VZ58 Carbine

If you want to pick on me, by all means, if it will make your life easier :)
 
I would like to see a response from Target, since every story has two sides, telling a customer that he is getting on your nerves and then dropping the call is unacceptable
 
it is the CSA 11.75" bbl. 7.62x39 cal. Targets sometimes have staff that dont know what the fvck or just dont give a fvck working there. I know cuz I have ordered stuff, recieved a call from them saying it is in then when I call they say they have no record of what it was I ordered.

If push comes to shove, contact wolverine and see what they say.
Wolverine did mention not to long ago they would honour the warranties even though they dont bring in CSA rifles anymore.
 
Denka - thank you for your concern I understand you are frustrated but you need to contact Paul the manager, we look after our clients and endeavour to resolve issues for our clients. I become frustrated when dealers like ourselves are not given the opportunity to resolve issues, we have nothing to hide and welcome scrutiney by our clients. We make mistakes and do not hide from them, if you have problems with one of our staff or our service contact Paul or Joe.

paul@targetsportscanada.com

joe@targetsportscanada.com
 
That's ok, I will try to deal myself and in case I need to send it back to manufacturer, I will get back to you due to I got rifle from you.
 
m39a2 said:
What is happening to the rifle? What barrel length? Where are you finding the unburned powder?
Scott
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I opened the thread about it at Red Rifles forum, the friend I mentioned there is "Denka".. So for more detail and a picture look there.

http://www.canadiangunnutz.com/forum/showthread.php?t=612677
 
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