Just wanted to say thanks to the staff at Epps. Guys in the gun dept. were very helpful as was the lady in accounts/shipping. Unfortunately, my gun accidentally slipped through the cracks awaiting approval documentation (restricted) and hadn't been shipped. Called to check on it and the oversight was discovered immediately. Staff were very apologetic and they expressed the rifle to me at no extra cost. I had the rifle two days later.

Such oversights happen, what really differentiates the superior retailers from the poor is their honesty in owning up to the snafu and doing everything in their power to make things right. I will be spending many more dollars with Epps and they are definitely on my recommended list! Thanks again to all the Epps staff!