Alberta Tactical Rifle Issue

[robertf]

Fellow CGNers. I'm looking for your advice.

In February I shipped my essentially brand new Remington 700SS 5R Milspec barrel and action to Alberta Tactical Rifle to have it Ceracoated. It had 47 rounds down the barrel, and a muzzle brake professionally installed previously. They performed the ceracoat application and shipped it back to me. When it arrived at the Post Office, Canada Post had done some real damage to it. The tang was obviously smashed off something hard, it looked like it was dragged on concrete. I shipped it back to Alberta Tactical Rifle who said they would initiate a claim with Canada Post. It's been over 3 months, after speaking to Rick on the phone last week he's only prepared to fix my rifle, grind down the damage off the tang, and ship my back "repaired" rifle.

My point is I shipped him a brand new precision rifle, I expect the same in return. Nobody would ever buy a repaired gun like that for anything what it's worth new or undamaged.

I'm looking for your thoughts or advice. Is this kind of customer service normal for Alberta Tactical Rifle? Do you consider this acceptable?

Thanks.

[tiriaq]

You are expecting ATR to send you a new rifle because Canada Post damaged it?

ATR is offering to repair the damage. They should do more?

What is the status of the Canada Post claim?

What do you think ATR should do?

If you were the business, what would you do?

[angryeyebrows]

Unacceptable. ATRS is responsible for your property if you send it to them. If the damage was from Canada Post, they should be working with you to pursue a claim. Pictures should be taken and a service ticket should be issued.

I ran through this with a gunsmith about a year ago. I sent him a rifle, Canada Post f**ked it up and we worked together to get the claim through Canada Post.

The issue here is only the sender can initiate a claim. So it's up to ATRS to sort this out and compensate you for the damage.

[robertf]

You are expecting ATR to send you a new rifle because Canada Post damaged it?

ATR is offering to repair the damage. They should do more?

What is the status of the Canada Post claim?

What do you think ATR should do?

If you were the business, what would you do?

Yes, I am expecting ATR to replace my rifle. They hired Canada Post to ship me my rifle. Canada Post was acting as their agent. My repaired rifle is not worth what my undamaged rifle was. If this was my business I would want to make sure my customer was given back what he shipped me in ORIGINAL condition. It's called Customer Service... has it disappeared in Canada?

[Doc M]

Pics of the damage may help people understand the severity. For some, a small scratch is "the grand canyon on my receiver." Pictures will let others make their own judgment as to what should be done.

And, at the end of the day, that judgment and $1.64 will get you a coffee at Tim Horton's.

-M

[robertf]

Pics of the damage may help people understand the severity. For some, a small scratch is "the grand canyon on my receiver." Pictures will let others make their own judgment as to what should be done.

And, at the end of the day, that judgment and $1.64 will get you a coffee at Tim Horton's.

-M

In addition to scratches, the metal on the tang was ground down about 3mm. I'll post pics.

[robertf]

[mwjones]

A new reciever, blueprinted/trued with all of youre parts re-installed, labour and parts covered by canada post insurance? Perhaps make sure the cost of the repairs/upgrades matches the amount of insurance that was paid? Company gets paid for the work, customer ends up better off than when he started. That doesn't sound out of line.

[masonicshooter]

this isn't your first thread regarding the subject. in your previous thread i thought you and rick initiated a claim with canada post. What's the status of that claim? if you expect the company to replace your rifle while There is an outstanding claim that may be unreasonable. when i ship my barreled actions, i do so in an abs tube. the action and barrel are heavy and it doesn't take much for the tang to punch through cardboard. both parties involved need to take more care and use common sense in packaging as this could have been prevented. it also could have been worse financially it were a quality aftermarket receiver.

[TERMINATOR101CA]

No matter how small or big the scratch, you should be getting back your item in the original "upgraded" condition which is what you paid for. Unless they're not going to charge you for the modifications, and just "fix it" to the best of their ability granted you're OK with it. Canada post should be paying for the damage, so the amount should include everything it takes to recondition (replace damaged parts) your barreled action. I would expect nothing less from any reputable shop if they want to stay in business and keep their reputation intact. It's up to them to make things right for you and go after CP ,as it would have been your problem had the rifle arrived damaged when you shipped it to them.