John. Do not take this the wrong way but your just telling me the exact same thing one of your staff did at the time I was looking for that damned grip screw. You say the customer should contact you directly should the customer need assistance or something special well sourcing a grip screw should not be a big deal in the first place nor is it "something special". Just a screw. Now to wait a year for something that may, or may not come in is really a stretch I would think. As my gun was out of warranty, and the waiting a year not an option I got it sorted out. John/Marstar, in the past you really helped me out in getting my Thompson back together by calling the UK and having them tell you how its reassembled so you folks have earned my customer loyalty no questions there. I just responded to the OP question re. grip screw and my experiances replacing it. NO offense in any way shape or form is intended towards Marstar or you.