Like everyone else I enjoy whining and complaining about the bad service that seems to be the norm nowadays, just human nature I guess.
Not long ago a co-worker asked me where the best place was to buy a scope mount for one of his guns (can't remember the type!). I told him I always enjoyed buying from Marstar, its somewhat close and the shipping was always reasonably priced. All that to say he bought the mount, brought it to a so-called "retired gunsmith" who proceeded to royally screw up the mount.
The "smith" blamed the quality of the mount (bulldoodles- I saw it) so buddy sent it back to Marstar. The mount was grinded to hell, could never be resold, but he still got his money back. Kinda impresses me.
Sorry for the long rant but Scotch makes me mellow.