I'm in AB, I would recommend people definitely call the phone number, especially if there's anything not 100% straight forward with your application. I had one question that needed explanation and that was the job loss in the last two years(can anybody imagine why I lost my job in the last two years? Lol) All the offices were caught off guard by the handgun ban and are scrambling to get up to speed, and are likely prioritizing on simplicity just to get things out. Call in, be super polite and even coy, and maybe you will be lucky enough to get someone as nice as I got. Good luck.