I am in Quebec. I started my RPAL renewal august 2019 ( 6 months before Jan expiration ) I had to call early Jan 2020 since no news. It was stuck at the SQ who requested that one of my reference call them. Call was done the next day and, 3 weeks after I received my RPAL, one week late after the expiring of my old PAL.
So I suggest you call the CFC for inquiry first. They will transfer you to the SQ. When you get hold of the person who has your file, it should go faster. Note it was a renewal, not a new RPAL.