LOL.. You can never put accurate shipping with custom packaging from an automated system..
C'mon, please. Seriously? Yes. You. Can. Box size, destination, and weight are known entities and with that you have exact shipping charges. A gun fits in a box THIS BIG (waves hands to show box the size of a gun). Not this big (waves hands to show a really big box) or this big (waves hands to show a little box that won't fit a gun). If they're shipping a lot of boxes then they probably have stock of a half dozen sized boxes. The gun might be custom, but the box size and weight aren't - they're known entities.
Check the big boys like bassproc and cabelas. At least one of them around town has shipping costs shown and for oversized items they note it and show you the charges. I've seen this live somewhere in the past month.
Maybe they're just putting the guns and ammo into whatever box they have lying around, I have no idea. And that's fine if that's what they do. But they don't *have* to do this. It is possible to quote this stuff automatically. Really. I know that a lot of the vendors in this industry seem to be a bit behind in technology, but lets appreciate that they're behind in technology, not that the technology doesn't exists or it can't be implemented easily.
It's funny how some people expect that every order is perfect.. It doesn't happen..
No,it doesn't happen. I screwed up twice this week - with the same customer, and they were rightfully PO'ed because I disrespected their time. Worse, I made the same mistake...twice. Except I'm pretty sure they got things wrong, not me. Nevertheless, I was embarrassed and taken aback. Don't tell me it's not personal it's just business. It's very personal to me. Doesn't matter, I apologized profusely and corrected things. I don't care who's fault it is neither do customers. They want an apology, they want it fixed, and some assurances that we recognized the problem and won't likely do it again, then people are perfectly happy. We all screw up. That's not what the thread's indicating. It's how often we screw up and what we do when it happens - that's what I see. As I noted, if it's one customer, maybe it's the customer. If it's a row of customers, maybe it's the not the customers.
But I'm sure a lot of folks already know this, I'm just pointing out the obvious.
It appears that my sitcker came off my package and got attached to this one.. Whose fault is it I don't know.. But Apple is fixing it and giving me a $20 credit.
Then we basically agree - just fix it and go away. you want the product, realize people screw up and they fixed it. Done deal for both of you. Screwup are not equal to unhappy customers. Unhappy customers are a symptom of something else.