SCUDatk
New member
- Location
- Burnaby, BC
I understand there was New Years holidays, and then SHOT show, but it's been nearly a month since I made my order, and it's still "pending".
What's up guys?
What's up guys?
It's been about a month now...
- Thread starter SCUDatk
- Start date
Uberfiend
CGN Regular
- Location
- Calgary, AB.
I've placed an order on a Sunday and had it shipped Monday, like 2 weeks ago. I'd call Keith. Never had any problems with them. Great dealer.
WHats the order number and ill get Keith on it asap
SCUDatk
New member
- Location
- Burnaby, BC
Order# is 9847
Geez, I won't complain about my 10 days then. lol
SCUDatk
New member
- Location
- Burnaby, BC
Item received, issue "resolved".
While I enjoyed my past dealings with DS Tactical, I am quite disappointed by this experience. Again, I understand that a number of factors came into play, including an influx of orders, New years, and SHOT show, but it took over a month for me to finally receive my order, that's kind of ridiculous. I had patiently waited, and even watched you guys update customers who made their orders after me. When I couldn't wait anymore, I emailed DS Tactical three times over the span of a week, with no reply. Only when I publicly called you guys out on CGN did someone bother to respond. I called Wilson Combat the other day, a company whose customers are experiencing a 3-year wait list, they responded within 2 hours.
Even when I finally thought things had been worked out after I received that call, it didn't end there. I had received an email that said "The comments for your order are Ready for in store pickup". This was confusing to me, as during the call, the staff member had told me that they would ship it out to me for free. I responded to the email, asking for a clarification. After 3 days of no response, I finally decided to call in, lo-and behold, my order had not been shipped.
You guys sell good stuff, and I think that individually, your staff members are all trying their best to make your customers happy. But something must have gone horribly wrong for me to get the experience that I did. I hope this doesn't happen again.
While I enjoyed my past dealings with DS Tactical, I am quite disappointed by this experience. Again, I understand that a number of factors came into play, including an influx of orders, New years, and SHOT show, but it took over a month for me to finally receive my order, that's kind of ridiculous. I had patiently waited, and even watched you guys update customers who made their orders after me. When I couldn't wait anymore, I emailed DS Tactical three times over the span of a week, with no reply. Only when I publicly called you guys out on CGN did someone bother to respond. I called Wilson Combat the other day, a company whose customers are experiencing a 3-year wait list, they responded within 2 hours.
Even when I finally thought things had been worked out after I received that call, it didn't end there. I had received an email that said "The comments for your order are Ready for in store pickup". This was confusing to me, as during the call, the staff member had told me that they would ship it out to me for free. I responded to the email, asking for a clarification. After 3 days of no response, I finally decided to call in, lo-and behold, my order had not been shipped.
You guys sell good stuff, and I think that individually, your staff members are all trying their best to make your customers happy. But something must have gone horribly wrong for me to get the experience that I did. I hope this doesn't happen again.
Rogue9517
Regular
- Location
- East Vancouver
Their processing can't keep up with orders/inventory.
In my case (and I suspect many others) everything I ordered on boxing day was/is not in stock.
Took a few calls and emails to try and sort out.
They are some good guys though so I hope like their store, their processing can grow to keep up.
In my case (and I suspect many others) everything I ordered on boxing day was/is not in stock.
Took a few calls and emails to try and sort out.
They are some good guys though so I hope like their store, their processing can grow to keep up.
Again guys Im very sorry about the delays. I myself don't deal with the web area of our store but lately I've been helping them out trying to get it under control. We now have 2 people working on it constant 6 days a week so we should be able to get the mistakes and delays down to hopefully zero. I have had a long talk with the guys and we think going on forward we will have better communication and inventory under control.
Again we are very sorry.
Again we are very sorry.
Outcast
CGN Ultra frequent flyer
Well not to bring back an old post ... But...
Ordered feb 13th... Still pending today... Email on Feb 19 asking about the status. Nothing but crickets.
teknition
Regular
- Location
- Sarnia, On
604.524.5867
Outcast
CGN Ultra frequent flyer
Disregard, just cancelled my order as it is going to be a 3-4 week turn around as they don't have it in stock.
Old Friend
Regular
In this world of instant gratification many do not seem to realise the reality of US/CAN trade when it comes to gear and guns. Shame that.
Colin and Martin and everyone at DS Tactical are dedicated to serving you, and yes making a profit. That is fair.
They have given me awesome service over the years and are always willing to explain delays.
#####es need to wash the sand out of their manginas.
Colin and Martin and everyone at DS Tactical are dedicated to serving you, and yes making a profit. That is fair.
They have given me awesome service over the years and are always willing to explain delays.
#####es need to wash the sand out of their manginas.
Outcast
CGN Ultra frequent flyer
Really... Then don't put something on your web site like its in stock and ignore your customer for nearly two weeks. I don't expect instant gratification, but I do expect some level of customer service. If I hadn't called I'd be waiting 6 weeks for my purchase. That's unacceptable.
Rogue9517
Regular
- Location
- East Vancouver
Guess I should update that my order came though finally a week ago. All my stuff was out of stock, but I wasn't in a rush and wanted the boxing day pricing lol.
They ARE a bunch of good guys up there. If you ever go to the store you'd see they're into what they do.
They just have a hell of a lot of business.
But yes, a in stock/not in stock tab would be nice on their site.
They ARE a bunch of good guys up there. If you ever go to the store you'd see they're into what they do.
They just have a hell of a lot of business.
But yes, a in stock/not in stock tab would be nice on their site.
SCUDatk
New member
- Location
- Burnaby, BC
So credit should go where credit is due, here's how I regained my confidence in Dave's Surplus.
Went to the May 11th sale, didn't have stuff I needed in my size. Employee told me that I could go home and order it online, and as long as I ordered it that day, sale prices would still apply. I did just that.
Communication was excellent this time around. Employee emailed me 2-3 days later letting me know that they are currently out of stock on certain items on my order, and would contact me as soon as they arrive. Emailed them again earlier this week to check on the status of my order, received a response within 24 hours. Received another Tuesday saying that my stuff is ready to be picked up.
Everything went smoothly, and got my stuff at a great price! Keep it up guys!
Went to the May 11th sale, didn't have stuff I needed in my size. Employee told me that I could go home and order it online, and as long as I ordered it that day, sale prices would still apply. I did just that.
Communication was excellent this time around. Employee emailed me 2-3 days later letting me know that they are currently out of stock on certain items on my order, and would contact me as soon as they arrive. Emailed them again earlier this week to check on the status of my order, received a response within 24 hours. Received another Tuesday saying that my stuff is ready to be picked up.
Everything went smoothly, and got my stuff at a great price! Keep it up guys!
