We have committed to marketing the UTS-15 in Canada, we have far to much invested to “throw in the towel” at this relatively early stage. Have there been problems? Yes. Have there been failures? Yes. We are not denying that, we are trying to work with the manufacture and with our customers to solve these problems. We think we are making progress. The situation is aggravated by people who read a bad report and then proceed to tell the world that it is a piece of junk! If you have a problem tell us, the more details you can supply us of any problems the better, we pass this on the manufacture with our recommendations and the end result is that we will finish up with a much better final product.
Was the UTS-15 brought to the market place to early? We all have our own opinion on that, in a perfect world maybe the answer is yes, but when you run a business and have a cash flow to take care of, share holders to report to and promises and assurances from engineers and sub-contractors, often decisions become something of a gamble.
Rest assured we stand behind what we sell. We will accept new unfired guns back for a refund as per the published terms of our warranty. We will not accept back used guns for a refund when a part fails, or when an owner reads a bad review and decides he no longer wants a gun (Yes we have had this demand). We will repair or replace as we see fit.
We also were very disappointed with what appeared to be a lack of QC on the first shipments, I think we have moved forward from that but developing improvements, bringing them off the drawing board and into production, testing, then shipping to us does not happen overnight. To date the UTS-15 has cost us a pile of money, we are committed to see this project to a happy conclusion to all concerned. UTAS have always assisted us and are standing behind their product.
We selected one gun at random from our last shipment and she is performing extremely well, we are very optimistic that customers will be well pleased with them. However it has been reported that a gun (from this last batch|) has a failure to fire or lock into battery preventing it from firing, this gun will be replaced and the problem investigated and fixed.
Thank you for taking the time to read this statement, it is just to confirm that here at Wolverine Supplies we do make every effort to offer the best customer service and support that we can.
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Originally Posted by hammertime66
