I recently bought a new Winchester M70 Super Grade from your store. Unfortunately there are issues with the rifle and when I emailed you with pictures and a description of said problems I was told this would have to be resolved through the manufacturer. A refund or exchange would have been fantastic, even having the rifle shipped out with a pre paid shipping label would have been nice. As it is I will have to spend another ~$40 to mail it out on my own dime and then wait who knows how long to get this sorted out. I have flat out exchanged or returned rifles at other sponsoring dealers here (with free return shipping I might add) in the past. If your policy is that customers are stuck with what ever they buy and are on their own to get it sorted out then I most certainly won't be buying anymore firearms from your store. Unfortunate indeed.