Originally Posted by
Declared Bishop
So I just caught #### from the general 4000 telephone number...
Timeline:
Applied online December 28th 2023
Signatories signed off on December 31st
Called in to check the status end of January and was told that there was a 28 day minimum waiting time for new applications and to call back at the 45-day mark
Called in again on the 45-day mark, told no update, and to call back after 60 days
Called in today, and was given #### for calling so much. I explained the timelines that I was given during previous calls and that my daughter and I were just excited to get our licences and start our journey together. She got pissy and told no update, and that because of the super high amount of applicants, it is taking longer than normal. I asked if there was a backlog then and she told me no, but that there was a high amount of new applicants which was causing delays. When I said that what she was describing sounds like the definition of a backlog, and she hung up on me.
I want to be crystal clear, I kept everything about the call casual, no increasing voice, no tone changes, no profanity, no nothing.
I don't mind being patient, and I am totally willing to be. I am just confused by all the conflicting information about the process provided by this call centre.
Tempted to file a complaint, but I don't want to jeopardize our application approval.
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