How long does it typically take to get a response email from customer support?
I sent three emails on the 20th and 21st to the customer support email. One was regarding a warranty question. The next two were regarding an order I had just made, but I messed up my payment info, so I emailed the correct info to the CS account as specified on the automated message that informed me my payment was rejected.
I understand that it's not instant and they're busy and it takes time, but I'm asking because around two years ago I sent a couple messages to the customer support email, but I never got a response.
And yes I know I should call. I will eventually if I don't get an email response, but due to time zone differences and their hours + my works hours, it's usually just more convenient to send off an email and get a response whenever they're able.