This. So much this. I have made 3 orders with ATRS, it was the most painless process I have ever had so long as you are patient and don't harass them. I never contacted them during the manufacturing of my items, and all were provided to me in as timely of a manner and as close to on schedule as feasibly possible provided the circumstances with the odd equiptment failure or on the case of my MV the proof barrel took a while to cross the border.
Rick's shop is run by a bunch of class act individuals that have a reputation to maintain, and they have nothing to gain by holding up production or with holding delivery of customer's product. Infact, given the size of the facility, I believe the dont have a whole lot of room to stockpile finished sets that are ready to go out, so they would rather get them out to make room for the next batch coming back from ano.