We delaying answering on this thread until we had been able to call all the customers involved. We did not know that we would have to wait well over a year to obtain product or we would never had accepted orders with deposits in the first place, unfortunately we got caught out on this due to circumstances outside of our control.
Anyone wishing to cancel their order will get a full cash refund, not a store credit and we will not charge any admin fee, it is the best we can do in the circumstances.
All we can do is offer our apologies