I've had mixed experience with Hi-Points customer service. In one case they were great and sent me a spring I lost no problem, in the second instance I requested a part that got bent from my own doing and they told me they couldn't ship any parts to Canada. I mentioned how great their service was the previous time I needed it and the operator on the phone just said, "I'm sorry I can't help you, contact your dealer" Which I did and never got anywhere. No surprise. I suppose if I wanted to really follow up and hound them they might help me but it's a shame the company couldn't just send me the part like Henry, RCBS, Dillon, and other companies. These small parts aren't ITAR controlled.






















































