well I have been watching my thread all night tonight and have had countless PM's too from people being discreet about there responses, I appreciate all the input from everyone including finally hearing from Armand tonight after the thread went up. I am nervously optimistic about the near future and I'm sure most who posted already would love to know the result in this matter so I will post updates as I get them in the next few days and or weeks, as long as the thread doesn't get locked, so that everyone can see if this helped the situation or just proved another point.
Are these guys legit or what? please read, not all bad, update is on page 2
- Thread starter eklipz
- Start date
- Status
- Location
- S.W.Ontario
My situation is identical to your eklipz, I have paid for a "in stock" CZ 75 SP-01 Shadow 2 months ago as well. When I finally spoke to Armand 8 days ago, he promised me that my Shadow will be in the mail by April 15th, and will be coming with a free magazine (4 in total) to make up for the B.S...............Well today is the 15th, and I just sent a Text to see if I can get my tracking # because I am very anxious and cautiously aptimistic to say the least.
J.Reading.
J.Reading.
badger arms supply
Regular
- Location
- sask rural
Moving a gun store not easy
Quote:
Originally Posted by sewktbk
Big fat Thank you to Armand and his staff for making my purchase experience an agreeable one.
Shame on those who whine. Badger arms is an honest business, dedicated to what they do; bashing them (sometimes in public) when they made it clear that they were going through a tough situation is not an impressive attitude to adopt. They've been absolutely transparent about everything, apologizing to customers for unwanted delays, possible difficulties with communication, and taking the time to explain the situation in detail here on CGN (while also explaining how the issues would soon be resolved).
And yet some people still found it adequate to throw some negativity around their way. Sad, really. These same people need to learn that patience and courtesy go a long way when doing business.
Once again Armand, i'm beyond appreciative of the way things went, and i'm glad to see your business is expanding. I'll be back soon, i wish you all the best.
cheers.
+1
Quote:
Originally Posted by sewktbk
Big fat Thank you to Armand and his staff for making my purchase experience an agreeable one.
Shame on those who whine. Badger arms is an honest business, dedicated to what they do; bashing them (sometimes in public) when they made it clear that they were going through a tough situation is not an impressive attitude to adopt. They've been absolutely transparent about everything, apologizing to customers for unwanted delays, possible difficulties with communication, and taking the time to explain the situation in detail here on CGN (while also explaining how the issues would soon be resolved).
And yet some people still found it adequate to throw some negativity around their way. Sad, really. These same people need to learn that patience and courtesy go a long way when doing business.
Once again Armand, i'm beyond appreciative of the way things went, and i'm glad to see your business is expanding. I'll be back soon, i wish you all the best.
cheers.
+1
NewfoundlandLaw
Regular
- Location
- Newfoundland, Canada
I have purchased from Badger Arms and I have always been very happy. I am sure they will work it out for you, they are probably swamped...
I will continue to be a customer and I hope everything gets worked out for you. I find them to be stand-up-guys...
Keep us updated!
I will continue to be a customer and I hope everything gets worked out for you. I find them to be stand-up-guys...
Keep us updated!
justin1628
CGN Regular
- Location
- GVRD
Quote:
Originally Posted by sewktbk
Big fat Thank you to Armand and his staff for making my purchase experience an agreeable one.
Shame on those who whine. Badger arms is an honest business, dedicated to what they do; bashing them (sometimes in public) when they made it clear that they were going through a tough situation is not an impressive attitude to adopt. They've been absolutely transparent about everything, apologizing to customers for unwanted delays, possible difficulties with communication, and taking the time to explain the situation in detail here on CGN (while also explaining how the issues would soon be resolved).
And yet some people still found it adequate to throw some negativity around their way. Sad, really. These same people need to learn that patience and courtesy go a long way when doing business.
Once again Armand, i'm beyond appreciative of the way things went, and i'm glad to see your business is expanding. I'll be back soon, i wish you all the best.
cheers.
+1
LOL! With little to no support in this thread, he pulls a quote from another supporting one. NICE!
redivivus
CGN Regular
- Location
- 51.0486° N 114.0708° W
All,
Let's give Armand some time to get settled and an opportunity to regroup and bring back the exceptional levels of service that he and his team have exhibited in the past.
As stated by him on numerous occasions, they are in the middle of a move and things do get misplaced in the transfer. Ever moved homes and knew *exactly* where everything was the next day ? Think along those lines and give him some slack. It's a wonder they're operating and servicing even while relocating inventory especially given the sensitive nature of the business where the repercussions from missteps in the bureaucratic maze can be legally grave.
I am sure with the expanded staff and new facilities he will better his better his already awesome service levels. I doubt if the harsh and needless criticism I see here directed towards him is really beneficial in either resolving your particular concern or helping him grow. Not doubting the legitimacy of the concerns presented, merely saying that the delays need to be kept in context of the current affairs.
Personally, I've had a few delays too but have found it instructive to send a polite email and wait. He *will* get back to you - even it is after a day or so and keeps working through in the background to consolidate and whittle down his backlog. I sincerely doubt if any of our orders are for immediate battlefield delivery anyway
My point: Our CGN community is small but visible and hence, divisiveness is really not to our collective advantage - especially when it comes at the needless expense of one of our better members.
[flame suit on]
PS. I am in no way affiliated with Badger Arms - just have been a very satisfied customer for a long time now and this little hiccup in their service levels has not diluted my conviction in their competency one bit.
Let's give Armand some time to get settled and an opportunity to regroup and bring back the exceptional levels of service that he and his team have exhibited in the past.
As stated by him on numerous occasions, they are in the middle of a move and things do get misplaced in the transfer. Ever moved homes and knew *exactly* where everything was the next day ? Think along those lines and give him some slack. It's a wonder they're operating and servicing even while relocating inventory especially given the sensitive nature of the business where the repercussions from missteps in the bureaucratic maze can be legally grave.
I am sure with the expanded staff and new facilities he will better his better his already awesome service levels. I doubt if the harsh and needless criticism I see here directed towards him is really beneficial in either resolving your particular concern or helping him grow. Not doubting the legitimacy of the concerns presented, merely saying that the delays need to be kept in context of the current affairs.
Personally, I've had a few delays too but have found it instructive to send a polite email and wait. He *will* get back to you - even it is after a day or so and keeps working through in the background to consolidate and whittle down his backlog. I sincerely doubt if any of our orders are for immediate battlefield delivery anyway
My point: Our CGN community is small but visible and hence, divisiveness is really not to our collective advantage - especially when it comes at the needless expense of one of our better members.
[flame suit on]
PS. I am in no way affiliated with Badger Arms - just have been a very satisfied customer for a long time now and this little hiccup in their service levels has not diluted my conviction in their competency one bit.
NewfoundlandLaw
Regular
- Location
- Newfoundland, Canada
All,
Let's give Armand some time to get settled and an opportunity to regroup and bring back the exceptional levels of service that he and his team have exhibited in the past.
As stated by him on numerous occasions, they are in the middle of a move and things do get misplaced in the transfer. Ever moved homes and knew *exactly* where everything was the next day ? Think along those lines and give him some slack. It's a wonder they're operating and servicing even while relocating inventory especially given the sensitive nature of the business where the repercussions from missteps in the bureaucratic maze can be legally grave.
I am sure with the expanded staff and new facilities he will better his better his already awesome service levels. I doubt if the harsh and needless criticism I see here directed towards him is really beneficial in either resolving your particular concern or helping him grow. Not doubting the legitimacy of the concerns presented, merely saying that the delays need to be kept in context of the current affairs.
Personally, I've had a few delays too but have found it instructive to send a polite email and wait. He *will* get back to you - even it is after a day or so and keeps working through in the background to consolidate and whittle down his backlog. I sincerely doubt if any of our orders are for immediate battlefield delivery anyway
My point: Our CGN community is small but visible and hence, divisiveness is really not to our collective advantage - especially when it comes at the needless expense of one of our better members.
[flame suit on]
PS. I am in no way affiliated with Badger Arms - just have been a very satisfied customer for a long time now and this little hiccup in their service levels has not diluted my conviction in their competency one bit.
+1 Here... I hope they get their new place straightened out and I look forward to buying from them in the future. Moving sucks, but I am confident they will get it better than ever!
I would not put my money out for a hope the sale goes well. There are other places to spend your hard earned money.Every thread starts the same called and called e mail, e mailed no answer.Takes about 6 posts and your problem seems to get resolved.If you want action seems the public forum get #### done.
justin1628
CGN Regular
- Location
- GVRD
Agreed!
- Location
- British Columbia
Pretty much the same BS I went through, I called placed my order for a G21SF used my visa did the phone calls/ emails blah blah blah and after 29 days later I finally received my pistol. Keep in mind I got my ref# weeks before hand and sent all my stuff to the CFO and even got my long term ATT yet still no gun!!? Armand said "I will ship with tracking number asap" Well a week went by and still nothing, phoned him up, he said I'll ship it Friday, well Friday pretty much came and went, so I sent him one last email informing that I was canceling my order as of now and wouldn't you know it I had a canadapost tracking # in mins!!!! I will never buy another product for him nor either will my friends!!!!! I don't care how busy you are, if you have a "paying customer" YOU SHIP him or her their product which they paid for duh!!!!!
this is absolute BS... a forum is not a total ##### fest 24/7 (sometimes thats necessary) but it an outlet good and bad to gather and share info, nobody should be criticized for being happy, thats great. I specifically asked for all the info I could get so I can make up my own mind what to think, not so you could make up my mind for me, I obviously know what some of you think. I asked not to air private info in my first post but rather to be discreet and respectful and pm me if you had serious concerns. I want this dealt with but its not meant to be an infective S*** storm its meant to get info out there and have results. If we have issues voicing them in a key to change and growth for us and badger to be better in the end, so far no body is learning from this or bettering them selves by it. I dont want my name associated with some of these posts because although I of all people understand your frustration, I am embraced by some peoples disrespect and ignorance.
But having said all that I still expect results and I want my money to be used to ultimately benefit me, not disappear with no info about whats happening. So I agree that we who have had problems deserve to get them fixed but productively..
UPDATE TIME
It took a long process and much stress true, but so far things appear to be moving again and I hope to have the registration done soon and get the chance to have my new gun soon after that. as I've said before I am upset with the process it took but am still optimistic about the end result. and I understand that not every transaction can be perfect, If you have positive criticism that will help badger get better by all means post it, thats what we all want, badger included.
Nestor
CGN Ultra frequent flyer
- Location
- too close to Calgary
Thanks for the heads up.
My list of businesses worth to deal with is getting shorter and shorter with every month.
My list of businesses worth to deal with is getting shorter and shorter with every month.
pres717
CGN Ultra frequent flyer
- Location
- Northern Quebec
Hey, where is this list of businesses?
red-eye
CGN Regular
- Location
- New Brunswick
I also purchased a Norc M4 from Badger, excellent service all the way.
badger arms supply
Regular
- Location
- sask rural
The move
Guys
We all make mistakes, we learn from them.
We felt for us to fix our problems we needed more phone lines and computer service, more staff! This is what we are currently doing!
So even after our efforts to fix our comunication problems we still get sh*t on by the same people over and over, some have not even bought from us like ************** who I would not sell a PT945 to because he has a attitude problem and anger issues and should maybe not have guns if there is this much anger!
If everyone had to wake up to a banner of a life of mistakes you have made at work as we have too you would know how we feel, not fair to us as you hide under fake user names , talking on line like you never make mistakes in you work and life its self. Some don't want resolve just to ##### after the fix has happened !!! And never stop #####ing even after we have fixed the problem with their order. We have never had a problem we said we would do nothing about, we fix all our mess ups as they come forward.
Anything slanderous that has not been pm's first so we can fix the problem will be deleted.
Any bitc*ing about problems that have had resolve will be deleted.
All negitive posts must have real name to stay on thread, no more hiding behind fake names.
Use PM for any problems please!!!!
Doing our best and getting better every day!
Guys
We all make mistakes, we learn from them.
We felt for us to fix our problems we needed more phone lines and computer service, more staff! This is what we are currently doing!
So even after our efforts to fix our comunication problems we still get sh*t on by the same people over and over, some have not even bought from us like ************** who I would not sell a PT945 to because he has a attitude problem and anger issues and should maybe not have guns if there is this much anger!
If everyone had to wake up to a banner of a life of mistakes you have made at work as we have too you would know how we feel, not fair to us as you hide under fake user names , talking on line like you never make mistakes in you work and life its self. Some don't want resolve just to ##### after the fix has happened !!! And never stop #####ing even after we have fixed the problem with their order. We have never had a problem we said we would do nothing about, we fix all our mess ups as they come forward.
Anything slanderous that has not been pm's first so we can fix the problem will be deleted.
Any bitc*ing about problems that have had resolve will be deleted.
All negitive posts must have real name to stay on thread, no more hiding behind fake names.
Use PM for any problems please!!!!
Doing our best and getting better every day!
Last edited:
- Status
