BURRIS Rifle Scopes - Who does service in Canada -

Sly Old Fox

Sly Old Fox

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In lalaland, that is Ottawa.
In checking out the Burris web sight, for service, they only mention their US address.

Is there anyone in Canada doing service on Burris:confused:

I think that my problem could be easily fixed by a good scope technician.

Thanks
 
No its not bushnel.....stoeger canada looks after Burris warranty ....give them a call, most Burris scopes have a lifetime warranty. The last one I sent in for a mag ring problem on a 30 yr old scope they sent me a brand new replacement :)
 
I bought my first and last Burris scope from Rick Wright in the now-defunct Quinté Outdoor Sports in Belleville. After a few months on top of my Ruger Super Redhawk, it developed a lot of black splotches in the silver finish. They did not come off using all the usual gentle cleaning materiél. I wrote to Burris in the US, and sent the pics, and got ignored. I emailed them half a dozen times, and STILL got ignored.

I was not then, and remain, unamused by Burris and their customer policy - perhaps they thought that since I live mostly in the UK it was OK to crap in my hat.

Not a good idea. I'm president of a vintage and classic association in the Republic of Ireland, and write on nine other websites, mainly in the USA. I'm also a member of a little gun club here in yUK with over three hundred members, so getting a bad rep from me counts with quite a few scope-buying people.

Burris obvously don't give a hoot about long-distance customers.

tac
 
tacfoley said:
I bought my first and last Burris scope from Rick Wright in the now-defunct Quinté Outdoor Sports in Belleville. After a few months on top of my Ruger Super Redhawk, it developed a lot of black splotches in the silver finish. They did not come off using all the usual gentle cleaning materiél. I wrote to Burris in the US, and sent the pics, and got ignored. I emailed them half a dozen times, and STILL got ignored.

I was not then, and remain, unamused by Burris and their customer policy - perhaps they thought that since I live mostly in the UK it was OK to crap in my hat.

Not a good idea. I'm president of a vintage and classic association in the Republic of Ireland, and write on nine other websites, mainly in the USA. I'm also a member of a little gun club here in yUK with over three hundred members, so getting a bad rep from me counts with quite a few scope-buying people.

Burris obvously don't give a hoot about long-distance customers.

tac
Click to expand...

No need to be ignored or for you to run down Burris....the question you should have asked is How to I go about getting a scope repaired under warranty. I'm sure they would have returned an email promptly with a reply.
Ask a direct question get a direct answer...pretty simply. :)
 
tacfoley said:
I bought my first and last Burris scope from Rick Wright in the now-defunct Quinté Outdoor Sports in Belleville. After a few months on top of my Ruger Super Redhawk, it developed a lot of black splotches in the silver finish. They did not come off using all the usual gentle cleaning materiél. I wrote to Burris in the US, and sent the pics, and got ignored. I emailed them half a dozen times, and STILL got ignored.

I was not then, and remain, unamused by Burris and their customer policy - perhaps they thought that since I live mostly in the UK it was OK to crap in my hat.

Not a good idea. I'm president of a vintage and classic association in the Republic of Ireland, and write on nine other websites, mainly in the USA. I'm also a member of a little gun club here in yUK with over three hundred members, so getting a bad rep from me counts with quite a few scope-buying people.

Burris obvously don't give a hoot about long-distance customers.

tac
Click to expand...

Thanks for the above. It never ceases to amaze me of the attitude of some companies. I would presume that such a cavalier attitude starts at middle or lower management, perhaps only in the service department itself. :rolleyes:

I have always felt that good service where ever received, should be recognized and I spread the word to others. BUT, by the same token, what they have done to you should be brought to the attention of the highest level of the firm. Only in this way will changes hopefully take place. You have written Burris off but only in telling them what they have done and what you have done on your other forums should put the cat amongst the pigeons. Go to it!
 
I sent them pics, and a copy of the receipt with a serial number on it, and asked them for their comment. I didn't think to do any more at the time as I thought that explained my dissatisfaction with the product. Just leaves a bad taste, that's all. By comparison, ten years ago I bought an old Unertl scope from the estate of our late club secretary. It came without a recoil spring or locking collar. After making contact with Unertl maven DeWayne Greiner in USA, who was unable to help me out that time [he since carries a load of spares, BTW], he suggested that I make contact with Unertl themsleves, even though they were not producing optics of that particular form any more, and were concentrating on their ultra-heavy duty x10 scope for th DoD, and electro-optical aircraft-moutned targetting equipment. Imagine my amazement when a delightful young lady from Unertl phoned me up here in UK, and asked exactly what I needed, took the details, and promised to get back to me. A week later, the missing pieces arrived, and an invoice for me to pay.

THAT is service, Gentlemen.

Anyone from Burris reading this - learn.

tac

PS - I don't run them down, I just don't recommend them. Here we are a long way from where these items are made, and, it seems, ink on a guarantee tends to suffer from distance-fade. I have nine other US-made scopes on my rifles and handguns, BTW.
 
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tacfoley, I've had quite the opposite experience in dealing with burris for warranty....very happy with them, mind you the two Burris scopes that I have sent in for warranty had actual mechanical defeats, both after twenty plus years of use...that might be the difference.
 
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