Buyer Beware

The Golden Girls

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Recently my friend and I have been through a rather unpleasant experience and wish to save others from the same fate. It all started when my best friend wanted to build a custom Rem 700 from the ground up. I sent his rifle, a Rem 700 VLS in .308 Win and all of the parts to Blue Mountain Sports in NB. He was going to put a new Lothar Walther barrel on, blue print the action. The stock already had a bedding and pillars for that very action, so that didn't need doing. M Gordon Whitman was going to try and get it out before going in for back surgery, he had four days to complete the job. Didn't happen. I never asked him how long he would be away from the shop to recover, my mistake. After a couple of months with no word, I decided to send a couple of e-mails and leave a few messages on his phone, no-one called back to say he was fine and that he would be absent for how long still, nothing. His back operation was end of May or very beginning of June 2016. Late October, the message on the phone had changed, now it said, back in shop first week of November. Called him then and was told the build would be complete for Christmas, then middle January, then mid February and finally end of February. I called March the 3rd only to receive an e-mail to the message I had just left, the e-mail started with this opening sentence, hi, I have just gotten back from spending a week at my daughters place. The rifle was not finished, the bluing and bedding was not done, as I said earlier, the bedding was not supposed to re-done and now there was another problem. In the process of moving items in the shop, he knocked the bolt off the bench onto the concrete floor and damaged the bolt. Now the gun needs a new bolt. So to close this story from hell, we opted for the replacement barrelled action and all the original parts. My friend still had to pay him for the initial testing he had done and the return shipping. So my friend has waited 5 months, the time for surgery excluded, and has lost several hundred dollars in the process and has nothing to show for it. If you know of this person and want to have him build your rifle, proceed with caution.

Should anyone question the truth of what I have just posted, I have every e-mail and recorded every phone conversation with Gordon.

P.S. Why was I doing all this, my friend does not speak English and Gordon doesn't speak French, I was the translator.
 
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Wow, what a horror story! Surgery or not, you don't take on a job you can't finish. I would imagine that Mr Whitman's future business will be reduced as a result if this report...
 
What sub-contracting has taught me:

-set and clearly agree to complete terms, beforehand
-don't ass u me
-no such thing as being rude or too blunt, when negotiating/setting the terms of your agreement (this also ties into not assuming something is a certain way)

This sucks to hear. I think there are many people that have to learn this the hard way (took me a few tries, lol)


All things considered, I think it ended much better than what might have happened. Not great outcome, but better than zero, right?
 
Its stories like this that make me want to take a gunsmithing course so i can do all my own work if needed. So many horror stories out there of custom builds dragging on for years.
 
I will not say nothing against anyone, but if I purchased my own machines and do all my work myself, there is a reason.

I know there are good and excellents smiths out there, but there are also excellent tools and parts suppliers who give great technical support when needed
 
If he knocked the bolt off the table and ruined it, its up to him to replace it at his expense and time. You are paying him to do a job .
 
I hate hearing stories like this. Especially so close to home. I’ve heard about Blue Mountain but never had any work done there. I will definitely think twice now.
 
If he knocked the bolt off the table and ruined it, its up to him to replace it at his expense and time. You are paying him to do a job .

Replacing the customer bolt without even talking about the incident would be the professional way to proceed in a case like that !
 
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