Celestron Problems, Anyone?

WolfChild

WolfChild

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Hi gang,

I have a Regal Celestron spotting scope that I purchased 15 months ago. Recently, the eyepiece detached from the scope--a catastrophic failure unrelated to the gentle use to which I subject it. (Seriously, I baby my scope!)

I am having enormous difficulty getting warranty work on it from Celestron. I have been in touch with Celestron and I get delayed email responses. All I need at this point is a specie "Return Authorization Number" for returning it....a number which I have tried to get but to no avail. Emails are sporadically responded to, and then they drop the ball. It's been a week since I've heard from them at all now.

Is this a common problem? Anyone else having difficulty with Celestron???
 
WolfChild said:
Hi gang,

I have a Regal Celestron spotting scope that I purchased 15 months ago. Recently, the eyepiece detached from the scope--a catastrophic failure unrelated to the gentle use to which I subject it. (Seriously, I baby my scope!)

I am having enormous difficulty getting warranty work on it from Celestron. I have been in touch with Celestron and I get delayed email responses. All I need at this point is a specie "Return Authorization Number" for returning it....a number which I have tried to get but to no avail. Emails are sporadically responded to, and then they drop the ball. It's been a week since I've heard from them at all now.

Is this a common problem? Anyone else having difficulty with Celestron???
Click to expand...

"International customers receive technical support through the authorized Celestron dealer or distributor in their country. Contact your local dealer for more information.

US customers may request a RETURN AUTHORIZATION NUMBER (RA/RMA NUMBER) by calling Celestron Technical Support at 310-803-5955 or submitting an online form. NO RETURNS WILL BE ACCEPTED WITHOUT A RA/RMA number.

Make sure the RA/RMA number appears clearly on the shipping label/box of the return shipment and include a copy of your original invoice as well as a brief statement of the problem or instructions as to whether it is an Evaluation/Repair or No Fault Warranty Exchange.

Please note: all returns must be received within the 30 days of the RA/RMA issue date. You can check your RMA status online by logging into your account or by emailing mail@celestronsupport.com.

If a product is returned for any reason, the returned item must be 100% complete. Please inquire with a Celestron Technical Support Representative for any special packaging instructions. If the product is a No Fault Warranty Exchange, send product with all packaging, manuals, registration card(s), accessories and software.

We reserve the right to refuse a return on any product that does not meet the above requirements. SHIPPING AND HANDLING FEES ARE NOT REFUNDABLE, WITH THE EXCEPTION OF ORDERS INCORRECTLY SHIPPED BY CELESTRON."



These are there listed dealers in Canada:

http://www.celestron.com/locations

Good luck.
 
UPDATE

General Brock said:
"International customers receive technical support through the authorized Celestron dealer or distributor in their country. Contact your local dealer for more information.
http://www.celestron.com/locations
Good luck.
Click to expand...

So I'm calling "authorized dealers" and they don't do this anymore. They say the Celestron website is outdated and incorrect.

Getting on the phone again to Celestron.:confused:
 
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