changes at Badger

B

badger arms supply

Regular
Location
sask rural
As we grew over the last few years we have noticed we needed better service. In doing this we know have moved to Melfort.

3 phone lines 2 more staff members, emails being returned faster and phones going all day. Grand opening that we had on Tuesday.

And for the efforts we get a few who are out no cash that won't let it go!
It's like we have aquired a few stockers! This is why all has been wiped off our $4000 add space!

This is our add space to place adds and up and comeing products.

The public had spoken and we did the move, now let us work!

Anything less is just harassment and slander.

Pics of new store before end of weekend

Thank you

Staff
Badger Arms
 
Congratulations on the new store. I ordered a pistol from you before the big move and have had nothing but great service. I'm looking forward to seeing some new specials and getting a couple more guns from you.

Disclaimer; woo, first post! been stocking for a while. I think Armand and the staff are great, but that was my own experience with them.

Dink
 
We at Badger Arms apologize

We do not like deleting messages but some bad apples have given us little choice!

We would like to keep an open forum but we can only handle so many people telling us how to do our job but giving us no time to do it!

Sorry once again
 
badger arms supply said:
As we grew over the last few years we have noticed we needed better service. In doing this we know have moved to Melfort.

3 phone lines 2 more staff members, emails being returned faster and phones going all day. Grand opening that we had on Tuesday.

And for the efforts we get a few who are out no cash that won't let it go!
It's like we have aquired a few stockers! This is why all has been wiped off our $4000 add space!

This is our add space to place adds and up and comeing products.

The public had spoken and we did the move, now let us work!

Anything less is just harassment and slander.

Pics of new store before end of weekend

Thank you

Staff
Badger Arms
Click to expand...

Shoot, I told myself I would not post again........

I mentioned in previous posts that I had two inquiries to purchase that were not returned, and I was a little choked I must admit. Not the end of the world, but felt brushed off with cash in hand. Okay fine, whatever.

So I am not a Badger mole, still have not purchased anything ( I hope that changes ), however as I am observant and read these posts, I feel compelled to comment that we should all be fair.

This is the first post that I for one felt was sincere when I read it, and the accountability is there regarding client dis-satisfaction. I am sure it is no cake walk to satasfy so many different tastes and ideas.

However, there is some effort on their part from what I see. And let's face it, nobody is perfect. Some of us are very far from it. We don't all need to hold hands and kiss and make up, but why not let them make good on their claims and squash the old beefs. Negativity does squat in the end. At least until they prove otherwise????

I am quite certain this post will get ripped apart by some, but have at it, I am sure you have valid reasons, but that's the point. Let these folks get back to business and make needed changes as they go.......
 
I have only dealt with Badger once, but I was extremely pleased with the deal. My emails were returned within minutes, and I sent them late at night.

I wouldn't hesitate to order from you guys again.
 
I'd say give them the space to make the motto come true "Old store - old ways, New store - new ways"
When resources are scarce, especially in an overwhelmed store situation, having some things get by you happen. Now that he is better prepared to handle the influx of sporting good maniacs, the negative chatter most certainly will die down.
 
Badger's New Retail Space

New Store Pictures

P1000076-1.jpg


P1000028.jpg


P1000073.jpg
 
vey nice, think I'll be coming for a visit soon to have a look. I notices pawn guns on the window? any plans to list the used or pawn guns on the website or here on cgn?
 
Hey,

Your store looks nice. Still waiting on some grips though, not complaining, I know sometimes things can take forever. Constructive critique? Not a fan of the sign, because of the term Assault rifle. I think "Guns - Ammunition - Hunting & Fishing Supplies - Surplus" would look nicer. Just my two cents. The name Badger Arms Supply gives it away that you sell guns. A nice sign would set the stage better for your nice new location.
 
I had nothing but great service from you guys when I bought My Norc M4. I hope nothing but the best and hope you business grows!!
A very happy customer, Greg!
 
First thing I see is angle parking ! Love it, reminds me of small town Alberta..Not much of that here in Ontario.

Any e-mail I've sent to Badger got returned in short order. Good luck folks..
 
It isn't slander if it's the truth.
I was told by a staff member Badger had an item in stock available for transfer. I supplied my info and CC number for that purpose. 4 days later I got another phonecall from another staff member requesting that I re-submit all of my purchase information all over again. I asked if there was something wrong with the first transaction, explained that there was already a purchase in process and if there was a problem I wanted to know. "oh, there's nothing wrong" I was told.
I was charged for the item, but after what's coming up on 3 weeks later, the RCMP does not have a transfer file in front of them. Why? If they don't have a file before them Badger has made a mistake that's costing me the time to acquire my firearm. Since I've asked for honesty, why can't I even obtain that?
I know I've heard they are doing an inventory, but they have my money on the agreement of an available piece of merchandise, haven't started a transfer, have not informed me of what is obviously a problem they are dealing with, have not informed me of the reference number for that transfer, and now appear to be too busy to respond to messages.
I'd happily let them do their jobs- if they demonstrated the competence that they could do one in the first place....and that would be with putting the customer's needs first. Right now they could do that by refunding my money.
EGJ



I have phoned and emailed for explanations, and essentially have been
 
Shredz said:
It isn't slander if it's the truth.
I was told by a staff member Badger had an item in stock available for transfer. I supplied my info and CC number for that purpose. 4 days later I got another phonecall from another staff member requesting that I re-submit all of my purchase information all over again. I asked if there was something wrong with the first transaction, explained that there was already a purchase in process and if there was a problem I wanted to know. "oh, there's nothing wrong" I was told.
I was charged for the item, but after what's coming up on 3 weeks later, the RCMP does not have a transfer file in front of them. Why? If they don't have a file before them Badger has made a mistake that's costing me the time to acquire my firearm. Since I've asked for honesty, why can't I even obtain that?
I know I've heard they are doing an inventory, but they have my money on the agreement of an available piece of merchandise, haven't started a transfer, have not informed me of what is obviously a problem they are dealing with, have not informed me of the reference number for that transfer, and now appear to be too busy to respond to messages.
I'd happily let them do their jobs- if they demonstrated the competence that they could do one in the first place....and that would be with putting the customer's needs first. Right now they could do that by refunding my money.
EGJ



I have phoned and emailed for explanations, and essentially have been
Click to expand...

wonder how long this post lasts
 
Shredz said:
It isn't slander if it's the truth.
I was told by a staff member Badger had an item in stock available for transfer. I supplied my info and CC number for that purpose. 4 days later I got another phonecall from another staff member requesting that I re-submit all of my purchase information all over again. I asked if there was something wrong with the first transaction, explained that there was already a purchase in process and if there was a problem I wanted to know. "oh, there's nothing wrong" I was told.
I was charged for the item, but after what's coming up on 3 weeks later, the RCMP does not have a transfer file in front of them. Why? If they don't have a file before them Badger has made a mistake that's costing me the time to acquire my firearm. Since I've asked for honesty, why can't I even obtain that?
I know I've heard they are doing an inventory, but they have my money on the agreement of an available piece of merchandise, haven't started a transfer, have not informed me of what is obviously a problem they are dealing with, have not informed me of the reference number for that transfer, and now appear to be too busy to respond to messages.
I'd happily let them do their jobs- if they demonstrated the competence that they could do one in the first place....and that would be with putting the customer's needs first. Right now they could do that by refunding my money.
EGJ



I have phoned and emailed for explanations, and essentially have been
Click to expand...

Wow sounds almost exactly like what is going on with another badger customer in a current thread.

http://www.canadiangunnutz.com/forum/showthread.php?t=621626

Thats some amazing coincidence considering you guys are just impatient whimers and Badger is such a great store, no? :jerkit:
 
Lol. Obviously Armand has a fan club.

I just had a call from Armand. He explained how all of this stuff happened. I understand his situation after learning his company was/is in the middle of a move which involved a relocation, folding another company into Badger, a public opening, and federal inspections.
This information was not afforded me when I placed the original order. The persons that took the order had no idea of what was physically in stock. They were using software that was improperly configured for the task.
Teething.
From my chair I saw something completely disorganized, and Armand freely admitted this as a present fact. He was more than accommodating in his apology for my experience. He was most gracious in a solution for this issue. I came out of our conversation appreciating the man and I'll provide his good business with attention in the future.
I hope by placing this addendum to my first post that I can clear the impressions of a group that doesn't care....because clearly they do. I've mis-expressed myself: this was a matter of bad timing.

Regards, Ted

PS. Let the feeding frenzy begin.:HR:
 
Ha! I went through the same thing!!!!! The lady who took my order had to get my info TWICE! they said they couldn't find my invoice! And on top of that- they already charged my credit card! a week went by- i called again- and still my transfer hasn't been initiated! By the way- the gun was in stock!

I just freakin cancelled my order! Well let me tell you- cancelling your order is another can of worms. What a freaking hassle! These people avoided my phone call day after day after day! I had to give the call -taker a pseudo name just so billing dept. would take my call!

YES PEOPLE! When you order online or over the phone- there is a 50-50 chance you will experience a headache!

BTW, I'm sure these people from Badger are nice folks (in person). I'm sure they treat their walk-in customers with smiles. I think their problem is with phone and online orders. Classic case of "the left hand doesn't know what the right hand is doing".

Anyway...I'm done!


Peace out!
 
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