Contacting Marstar

AlexV

AlexV

CGN Regular
Location
Canada
Hello!

I emailed Marstar a couple of time now (and in the past) and never got any answer from them... :confused:

Anyone here from Marstar than can answer product availability questions? PM me please.

Thanks!
 
Yeah I have no doubt they get a lot of emails, and probably even more spams...

Thanks John for the address... Email coming out!
 
Yeah... The regular service e-mail seems really backed up. I've e-mailed a few times for a few different reasons and it usually takes near two weeks for a reply. If you want faster service a phone call is probably your best bet.
 
E MAIL;
We have repeated this many times....
IF we get your e mail we reply within 24-48 hours....
If the traffic is blocked by a server that does not beleive in our sport then there is little we can do about it....

On the other hand if we get a request for some obscure one of a kind part that we know have "someplace" in the warehouse, that reply may take a few days....

Rule of thumb, if you do not hear back within a couple of days repeat your message.

We do aveage over 800 e mail a day....
John
 
ALEXV;
Unfortunately I can't look up Alex V,
As I said If we get it, we reply....
If you are having problems give me a call toll free at 1-888-744-0066
John
 
I don't know how people really have any problems contacting Marstar?
:confused:
I must call them once a week and they havn't told me to beep off yet!
 
johnone said:
#1BC SHOOTER;
OK what is the problem, what have we not replied to, and to whom ?

John
Click to expand...

Well I took your advice in post # 3 & E-mailed you directly after no responses to e-mails to the store contact address's. Sent you request on the 11th and You responded the next day (thank you) You said you & your staff have been busy (quite understandable ) & you would have a look in your storage for the item I was looking for. ( I didn't expect you to drop everything just to find one item ) I did send you another e-mail earlier this week just asking if you had any luck locating the item ,No response. tried again a couple days latter. No response . Guess I'll try calling by phone . But time zone difference makes it difficult some times. The Item I was looking for is a 30 BMG canvas cover for gun on 30/50 mount .
 
#1 BC SHOOTER;
YES you sent me an e mail, YES we replied stating that when we had time we would look through some canvas we have in one of the buildings.

We have approximately 5,000 assorted pieces of unsorted, un-cataloged canvas....

WE WILL ADVISE YOU but you are correct we simply do not have the time right now to search through for what you need....

BTW it is much easier when you use a name, in this case you mentioned the canvas I know what we are talking about.... Our computer sysytem is still seaching our database for #1 BC SHOOTER, can't seem to find that account....

PLEASE understand, we normaly DO NOT discuss material that has not been sorted and prepared for sale, I simply offered, and rest assured should we find what you need we will advise you....

John
 
johnone said:
#1 BC SHOOTER;
YES you sent me an e mail, YES we replied stating that when we had time we would look through some canvas we have in one of the buildings.

We have approximately 5,000 assorted pieces of unsorted, un-cataloged canvas....

WE WILL ADVISE YOU but you are correct we simply do not have the time right now to search through for what you need....

BTW it is much easier when you use a name, in this case you mentioned the canvas I know what we are talking about.... Our computer sysytem is still seaching our database for #1 BC SHOOTER, can't seem to find that account....

PLEASE understand, we normaly DO NOT discuss material that has not been sorted and prepared for sale, I simply offered, and rest assured should we find what you need we will advise you....

John
Click to expand...


Thanks
 
Still no answer to all of my email to your sales department, to John (including PM). Everytime I try to contact you since the last year or two have been unanswered. Yes I know I can call you but I'm not too good with my spoken english so I prefer writing. I understand you get tons of emails but 0 replies off 6-7 emails is off the charts in my book.

Anyway thank you if you finally answer my questions about product availability.
 
Give them a call. As far as I know most if not all are bilingual. I've dealt with Marstar since I can remember without a problem.


AlexV said:
Still no answer to all of my email to your sales department, to John (including PM). Everytime I try to contact you since the last year or two have been unanswered. Yes I know I can call you but I'm not too good with my spoken english so I prefer writing. I understand you get tons of emails but 0 replies off 6-7 emails is off the charts in my book.

Anyway thank you if you finally answer my questions about product availability.
Click to expand...
 
Last edited:
COME ON GUYS, don't tell me I can't be reached, and yes I am fluently bilingual.... French or English , your choice.... Also a bit of Spanish and Serbian, at least enought to rder food and beer.

In the order section we offer, French, English and Spanish....

In The office two of the three secretaries are bilingual....

In the web section, French and English....

Shipping dept, French and English....

So I am certain you will find someone tpo speak with....
John
 
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