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Do you need a cry towel regarding the restricted transfer times? Please don't publicly bash one of the best supporters on this site and who throws out some of the best deals throughout the year.
Go punch some air and complain to you sock drawer.
This has not been mine, nor anyone I know in real life's experience with the company. And between the people I know there have been 10's of thousands of dollars sent to Tenda literally without incident. I'm not saying they've never made a mistake, but screwing the customer is not their MO. They are currently my favourite place in Canada overall.
I buy from Tenda regularly. The prices are usually the best available in Canada. I did have one issue with a product that didn't work as advertised, and it was returned with minimum hassle.
Back on topic, I have the Cool Fire Trainer and it works very well.