TwigPig,
Our intention with our post on CGN equipment exchange is not to mislead people or just to keep us up at the top of the list. We update and “bump” our post every week, usually on Mondays. The gun that you called to inquire about on Wednesday, the Browning 1911 22, unfortunately had been sold since we updated the post, 2 days prior. Our staff member directed you to our website, where we have our new guns for sale.
Our website is new and just launched earlier this year, we are adding to it on a regular basis and are working on getting the majority of our inventory online for purchase through the website. Our online inventory is currently updated once per week while we work on getting this automated to a daily basis.
As for Facebook, it appears you only liked our page to post a negative review. When our social media manager reached out to see how the problem could be rectified, nothing seemed meet your satisfaction, and your posts continued to get worse. It was then decided that the posts should be removed, and you were banned, and as a result have posted this comment on CGN.
You’ve stated, in reference to us, that “trying to hide poor service and poor social media and Internet ethic is getting old.” And, truthfully we couldn’t agree with you more. You’ve talked poorly about our service, our staff, all on social media, for all to see; a one sided monologue that affects our store and our livelihood, and that’s not very ethical or fair. As retailers we don’t get to publicly shame people who are rude, lose their temper or yell at our staff.
We pride ourselves on our customer service and our knowledge on the products we sell. We like to work with our customers to ensure we get them the right products and gear for whatever their shooting, hunting and sporting goods needs are.
The used gun you called about was sold in the time since we bumped our post. We directed you to our website where we have new guns for your purchase. You’ve given us negative feedback on Facebook and CGN. What would you have liked us to do differently? What would you like us to do now?
The Sylvestre Sporting Goods Team
