Dillon Customer Service (spoiler alert: it's excellent)

SamM69

SamM69

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A few weeks ago, I was reloading on my Dillon 650XL when I had a round pop out of the seating station. Trying to figure out why, I noticed that somehow the locator pin had been dislodged and was missing. This allowed the bullet to enter the seating die crooked. So then the search was on for that $%#^ing locator pin. After almost 30 minutes of looking, I had to assume the pin had disappeared to that same small corner of h3ll where socks go to hide. Seriously, where can a pin like that hide?

Anyway, I went to the Dillon site and, since this wasn't a warranty issue because I had simply lost the pin, I ordered three replacements knowing that shipping would far eclipse the nominal cost of the small pins. Unfortunately, international orders require a separate confirmation on shipping costs so I had to wait for Dillon to contact me. After a few days of waiting, I contacted them again (admittedly, a bit frustrated) to ask why I hadn't been contacted back. It turns out they had already shipped me three locator pins free of charge. Lo and behold a few days later three pins showed up in the mail.

I know that everyone knows that Dillon makes great presses but I thought I would share this story to let you know they offer great customer support (even when it's not their fault). A big thank you to Steve at Dillon for taking care of me.

Love my Dillon gear!

Cheers,
Sam
 
I agree with you on their service and warranty, it is excellent. Do yourself a favor and buy an XL650 spare parts kit. It has all of the little pieces that you can lose or break and it will keep up and running it that little pin flys away or is a spring happens to break.
 
If only all the firearm manufacturers had customer service like the reloading industry...

Rcbs, Redding are also quick to send replacement parts free of charge.
 
teknition said:
Do yourself a favor and buy an XL650 spare parts kit. It has all of the little pieces that you can lose or break and it will keep up and running it that little pin flys away or is a spring happens to break.
Click to expand...

Great advice... and done.

Being without my press for two weeks waiting on a small part sucked. Now I have the spare parts kit to ensure that doesn't happen again.
 
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