Ahhhh, was wondering about that. Waited 35 minutes this time before calling on a seperate phone and working my way through a person vaguely connected with the verifiers to get ahold of someone.
The lady two weeks ago was quite helpful. This one just sounded stressed out, which could be explained by that whole short staffed storm thing apparently. Probably isn't much fun dealing with grumpy guys who have been listening to elevator music for 45 minutes....