Does your shipping include signature?? And do you respond to emails!?

CobraGT

CGN Ultra frequent flyer
Rating - 99.6%
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I've ordered from you many times over the years without an issue, but my latest order seems to have vanished.... Canada Post tracking shows it was delivered last week, but no sign of it. No response to my two emails to you about it. Pretty sure it was stolen from my front steps, and getting increasingly annoyed at not knowing whether or not I'm screwed. What gives with the lack or response from you guys??
 
I've ordered from you many times over the years without an issue, but my latest order seems to have vanished.... Canada Post tracking shows it was delivered last week, but no sign of it. No response to my two emails to you about it. Pretty sure it was stolen from my front steps, and getting increasingly annoyed at not knowing whether or not I'm screwed. What gives with the lack or response from you guys??

They've always come correct. If you think it's been stolen from your steps try calling Canada Post. TNA has no control over step theft. Give them some more time, they will answer.
 
Hi Cobra,
I am sorry to read the package was not there, and I apologize for not replying yet. We will take care of this for you. You will get an email with detail today before 3:00 pm ET.
 
I've ordered from you many times over the years without an issue, but my latest order seems to have vanished.... Canada Post tracking shows it was delivered last week, but no sign of it. No response to my two emails to you about it. Pretty sure it was stolen from my front steps, and getting increasingly annoyed at not knowing whether or not I'm screwed. What gives with the lack or response from you guys??

I will have someone get in touch with you shortly after contacting Canada Post to launch an investigation. Sorry for the delay
 
Just a heads up Canada post does not guarantee signature required parcels will actually need to be signed for due to covid. It is at the post carriers discretion if they are comfortable with it
 
Just a heads up Canada post does not guarantee signature required parcels will actually need to be signed for due to covid. It is at the post carriers discretion if they are comfortable with it

Not just Canada Post, I ordered a rifle from another site sponsor, shipped UPS, signature required. UPS left it at the back of my garage in the lane way, no signature collected and no attempt to come around front and knock or ring the bell. Glad my gun didn't get scooped up by a porch pirate.....
 
I haven’t been a victim to porch pirates but I did invest in Blink camera system. Also I had a package dropped off by UPS signature required and they left it on the porch. Lucky for the camera I saw it there and was able to get it into the house.
 
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