Just wanted to let all you Nutters out there know that this is a classy outfit.
Details: I took advantage of their recent deal on Federal 22LR 10 X 525 pack for $300 plus shipping. Well I just received the parcel from Canpar. I only noticed afterwards that the wrapping was a bit torn underneath. When I opened it up one of the cardboard panels was loose. Inside the box were 9 bricks not the 10 that I was expecting. Well, I called them up to explain my situation. The person I spoke to, Jake, apologized immediately. He took responsibility for the error and then asked me how I would like to see the situation remedied. Being a small business owner myself, I realized that asking them to ship a brick of 22LR from Windsor to Toronto was a bit cost prohibitive. Despite this, Jake assured me that my satisfaction was paramount. I really appreciated his offer to make things right. In the end, for simplicity sake, I chose to get a 10% refund on the product. The whole experience was a net positive. I now know that this business cares about their customers' satisfaction. I look forward to future purchases from them.