DeadlyKamikazy
CGN Regular
- Location
- Vancouver Island
I've been at Ellwood Epps in person in the past but since I moved to BC this was my first time ordering online from them. Here's the timeline:
12th of may: I place an order online for a Burris scope and I select the fastest and most expensive option UPS Express at a cost of 52.38 with an estimate delivery of may 13th (I don't believe such an optimistic timeline but the 15th or 16th would be a reasonable expectation since it's air freight.)
16th of may: Still no shipping notification so I email asking for an update and get reminded by an unnamed customer service rep that the estimates on the websites are only estimates... Yes I know but maybe strive to be closer to those estimates... In the same email I'm also told it should ship that day (the 16th)
17th of may in the early morning: I get a notification, They shipped my scope through Canada post's snail mail
and now the estimated delivery is may 27th. That's 2 weeks past the original estimate. Oh and Canada post might go on strike on the 22nd of may so I might not get my scope for a lot longer now. Perhaps over a month.
I asked at a minimum to get refunded the extra I paid in shipping over the standard snail mail that was under $20. For context I'm a retail store owner myself (small 2 person operation) and ship all over Canada multiple times a week. One thing I don't do is bait and switch my customers. Charging them for premium shipping and sending their order snail mail with Canada post when they are on the brink of a possible strike.
To be honest Epps probably lost my business for ever but they have a small chance to redeem themselves and make it kinda right.
I'll update this post as the situation develops.
12th of may: I place an order online for a Burris scope and I select the fastest and most expensive option UPS Express at a cost of 52.38 with an estimate delivery of may 13th (I don't believe such an optimistic timeline but the 15th or 16th would be a reasonable expectation since it's air freight.)
16th of may: Still no shipping notification so I email asking for an update and get reminded by an unnamed customer service rep that the estimates on the websites are only estimates... Yes I know but maybe strive to be closer to those estimates... In the same email I'm also told it should ship that day (the 16th)
17th of may in the early morning: I get a notification, They shipped my scope through Canada post's snail mail
and now the estimated delivery is may 27th. That's 2 weeks past the original estimate. Oh and Canada post might go on strike on the 22nd of may so I might not get my scope for a lot longer now. Perhaps over a month.I asked at a minimum to get refunded the extra I paid in shipping over the standard snail mail that was under $20. For context I'm a retail store owner myself (small 2 person operation) and ship all over Canada multiple times a week. One thing I don't do is bait and switch my customers. Charging them for premium shipping and sending their order snail mail with Canada post when they are on the brink of a possible strike.
To be honest Epps probably lost my business for ever but they have a small chance to redeem themselves and make it kinda right.
I'll update this post as the situation develops.
