About a year ago I installed a VQ TG2000 trigger assembly in a customized Ruger 10/22. For the first six months everything was fine, then the gun began to deliver an increasingly large number of light strikes that failed to ignite the cartridge.
I tried various fixes (thorough cleaning, different ammo, new firing pin) with no success. Then I put the factory trigger assembly back in and the problem disappeared. This seemed to isolate the issue to the VQ unit.
Without any real expectations I emailed VQ with a description of the problem. Much to my surprise, Scott Volquartsen replied the same day. He agreed that the hammer spring was probably weak or defective and offered to refurbish the unit or send a new spring. Given the border complications I opted for the spring. After a couple of more emails to determine the exact part for that model he said he would send it along.
A month later it had still not arrived. I enquired about the delay and Scott once again replied promptly. He apologized and promised he would see that it was sent that day.
Another month went by. No spring. I wrote again asking if it had been sent. No reply.
After one more month I wrote again. I indicated that I had to do something about the trigger and asked if he could tell me whether or not it was going to be sent. That was four or five weeks ago. No reply, no spring. I gave up and had a gunsmith make a new spring, which resolved the problem.
Now I realize that U.S. suppliers are often indifferent to Canadian customers, not least because their own laws make it so difficult to export. (Note to Obama: Great strategy. It's not like the U.S. has a trade imbalance or anything.) Nevertheless, in the internet age it seems like pretty poor business practice to leave customers twisting in the wind, wherever they are.
Maybe I should be glad that I got any reply at all. But really, I would have been better off if VQ had just ignored my email in the first place or simply declined to assist. I'm just passing this along for the benefit of other potential VQ customers who may be expecting that the company will actually support its products.
I tried various fixes (thorough cleaning, different ammo, new firing pin) with no success. Then I put the factory trigger assembly back in and the problem disappeared. This seemed to isolate the issue to the VQ unit.
Without any real expectations I emailed VQ with a description of the problem. Much to my surprise, Scott Volquartsen replied the same day. He agreed that the hammer spring was probably weak or defective and offered to refurbish the unit or send a new spring. Given the border complications I opted for the spring. After a couple of more emails to determine the exact part for that model he said he would send it along.
A month later it had still not arrived. I enquired about the delay and Scott once again replied promptly. He apologized and promised he would see that it was sent that day.
Another month went by. No spring. I wrote again asking if it had been sent. No reply.
After one more month I wrote again. I indicated that I had to do something about the trigger and asked if he could tell me whether or not it was going to be sent. That was four or five weeks ago. No reply, no spring. I gave up and had a gunsmith make a new spring, which resolved the problem.
Now I realize that U.S. suppliers are often indifferent to Canadian customers, not least because their own laws make it so difficult to export. (Note to Obama: Great strategy. It's not like the U.S. has a trade imbalance or anything.) Nevertheless, in the internet age it seems like pretty poor business practice to leave customers twisting in the wind, wherever they are.
Maybe I should be glad that I got any reply at all. But really, I would have been better off if VQ had just ignored my email in the first place or simply declined to assist. I'm just passing this along for the benefit of other potential VQ customers who may be expecting that the company will actually support its products.
