Hi guys,
I don't generally have a chance to reply to emails daily, but the vast majority of them are addressed within 2-3 days. I probably come on CGN once every month or two, so sending me private messages on this platform is not a good way of reaching me.
I'm not sure which customer OP is, but I was not able to reply to the PM they sent me until now. If they sent me an email, it would have been responded to within a few days.