So they can put restrictions on business licenses that have no basis in law? Wow. I guess I never considered how it may be for dealers in this country if this is how it is for civilian ownership. Sucks for you guys, people are going to walk out of your store to protest your 'store policy' when you're just trying to comply with your CFOs regs.
This we have been trying to get customers to understand for several years now. Unfortunately, for many the lightbulb simply is not coming on.
Really, we are in business to
do business, not to alienate customers and drive them away from our store. The simple truth of the matter is, however, that sometimes our hands are tied by policies that we do not necessarily agree with, but under which we are forced to concede to a higher power if we wish to continue to offer the business that we have worked to build.
Going further, this same situation develops around warranties on firearms, for which there are plenty of threads slagging our service levels and policies, such as one only recently locked out on these very boards. As one of our esteemed board members recently noted, there are plenty of arm-chair quarterbacks out there who insist that they know how a business should be run, because
that is how
they would like to see things done. The bare reality, though, is that most of those people have no real idea of what goes on behind the counter, or beyond the doors that are closed to all but staff and employees. They do not see the negotiations that are conducted simply so we can continue to offer the services and the products we do offer, though not always the services some people
expect.
Hopefully one day the majority of our customers will come to understand that we, too, are GunNutz in our own rights. And similarly, we, too, are just as frustrated by many of the BS policies implemented by big-box corporations and government offices alike. But alas, those policies are what keep the industry running . . . though not always as smoothly as we might like.
