Happy customer!

[MikeWithTheBike]

I ordered from Lockhart a while ago, but it seems my phone's browser wasn't cooperating with their site - I ended up ordering in USD without realizing it. I noticed the mistake in the confirmation email, but, before I could respond, *they* called me! They thought it was odd that I had selected USD and a Cdn address. We fixed the mistake and actually found a cheaper shipping option to make things even better.

I don't see customer service like that every day, so I just wanted to pass on a good experience. It helps that they had a few hard to find items, and their prices were great, too...

Thanks again!

Mike

 

[#1bcshooter]

I ordered from Lockhart a while ago, but it seems my phone's browser wasn't cooperating with their site - I ended up ordering in USD without realizing it. I noticed the mistake in the confirmation email, but, before I could respond, *they* called me! They thought it was odd that I had selected USD and a Cdn address. We fixed the mistake and actually found a cheaper shipping option to make things even better.

I don't see customer service like that every day, so I just wanted to pass on a good experience. It helps that they had a few hard to find items, and their prices were great, too...

Thanks again!

Mike

Good to know .
Funny they have been a dealer here for 1.5 yrs and only have a 4 positive feed back score .
Yet if you go on their web site & check their reviews all 68 of them are glowing positive reviews each giving a 5 star rating .
Not one single complaint .
They must be good !