Have a little shipping problem

S

scianna54

CGN Ultra frequent flyer
Location
Okanagan BC
Ordered some small parts, staff was friendly as usual. BUT what bothers me is that the small parts I ordered could have been sent letter mail for $1.40, instead it was sent expedited (with signature!?) for over $16 (total value of the parts was $12).

I would have understood it if you would have send it Xpress (prob about the same price), so I get it faster since I mentioned that I need them fast but this, doesn't make sense.
 
Standard shipping is my guess everyone gets the same treatment.
I would rather pay more and i know i am getting the product then it to show up in a plastic bag lol
 
Totally up to the shipper. You should have spoken this over before paying thou.

I have my own rule - small part/s under $25 that can be mailed as letter - go as letter.
Anything over $25-35 and up to $100 worth - Expedited ($100 insurance is included).
More than $100 - extra insurance and Expedited.
Gun/s - Expedited with proper/full insurance and signature.

Never had anything lost. One package was once delivered to wrong address, but then re-delivered to proper one 2 days later.

But.. I always check with the buyer first if he is ok with proposed shipping method. I actually had a few parcels shipped totally free (to buyer) via a particular 'carrier' suggested by the buyer (well, I had to pack it free of charge to buyer).
 
CeeZer said:
Totally up to the shipper. You should have spoken this over before paying thou.

I have my own rule - small part/s under $25 that can be mailed as letter - go as letter.
Anything over $25-35 and up to $100 worth - Expedited ($100 insurance is included).
More than $100 - extra insurance and Expedited.
Gun/s - Expedited with proper/full insurance and signature.

Never had anything lost. One package was once delivered to wrong address, but then re-delivered to proper one 2 days later.
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Lost a package last week glad I sent it with insurance.
 
Don't feel bad, I had a return postage credit for $3 and thought I'd use it up before it got lost in the shuffle and bought an $8 part and they sent it out UPS next day and cost me $18 for shipping. Sure glad it was insured though, could have been a huge loss:rolleyes:
 
SCIANNA54;
"Ordered some small parts, staff was friendly as usual. BUT what bothers me is that the small parts I ordered could have been sent letter mail for $1.40, instead it was sent expedited (with signature!?) for over $16 (total value of the parts was $12)."

I don't doubt your word here, however we don't show any person named Scianna54 in our data base....
Unless specified we send ALL shipments signature and insured.... Our experience has shown that unless we have the signature feature customers were claiming non receipt of items....
Small pointy or sharp items have a tendency to tear through even padded envelopes when they travel through Canada Post "destroy mail" machinery....

John
 
I can see the frustration, but this one is a no brainer.

I ship things daily that could go oversized letter mail, but as mentioned, there is no insurance, or proof of delivery.

Nothing I ship goes out letter mail.

That said interestingly enough I have found letter mail to be faster than expedited with CP many times. LOL.
 
From a personal point of view, sending a small part by regular mail seems to make some sense.

However, from a business point of view, I have to agree with Marstar's shipping policy.
 
Think of it this way.

You could have ordered it, got it shipped cheap, lost it and had to reorder it at your cost, because you wanted the cheaper shipping. So you would have had to pay for the product twice and the cheap shipping twice.

Thinking about it that way just saved you money ;)
 
Been there done that. If anything it's to protect the seller from people claiming they never received the package and want their money back.
I personally always insist on a signature from the receiver.

Definitely sucks for cost. Lesson learned, always make sure to order MORE than the shipping costs :)

--------

You wanna know what really sucks?

I once ordered something from the US and the shipper screwed up the declared value stating $1000 instead of $100. Well I ended up paying the Post Office the CRAZY taxes they said I owed on $1000... "no problem" I thought, I'd just get my money back once I explained the situation to the right people.

Well, hard lesson learned, NEVER accept a package in the above scenario. The only way out is to not accept the package and have the shipper re-send :(
Ugh... bad memories.
 
I wouldn't ever ship something without a tracking number, nor deal with anybody who would ship without a tracking number. Canada Post is crappy, at best, and when they mess up, and you don't have a tracking number, you end up blaming the seller.

Accusations fly, nothing gets solved. Shipping with a tracking number is worth the price.
 
I am currently waiting for a package that was shipped through Canada Post on Sept 21. Tomorrow will be 1 month since it was sent from Yarmouth(Nova Scotia) to Oakville(Toronto,Ont. area).It went from Yarmouth to Halifax in 1 1/2 days where it sat for almost 3 weeks. It has now made it to Toronto where it has been sitting for almost a week. I live 20 minutes from where it has been for a week. The shipper has been great. He filed the complaint with Canada Post 2 weeks ago asking where the package was.They wouldn't tell me anything. Their response was "There is no guaranteed delivery time on a regular parcel".Yet thier web site states 7-9 day for the type of shipment that was made So basically they can drop it off when ever they feel like it.
I think they have lost it and are stalling for time.
This is not the first time I've have issues with them.
I had something shipped regular mail from California and it was in my hand in 9 days. Canada Post is a joke.
 
G37 said:
I once ordered something from the US and the shipper screwed up the declared value stating $1000 instead of $100. Well I ended up paying the Post Office the CRAZY taxes they said I owed on $1000... "no problem" I thought, I'd just get my money back once I explained the situation to the right people.

Well, hard lesson learned, NEVER accept a package in the above scenario. The only way out is to not accept the package and have the shipper re-send :(
Ugh... bad memories.
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You can apply for a re-evaluation of duty. You most likely will have to pay a review fee (at least with UPS) as well as have the sender give them a signed receipt.
 
I know it was my fault, should have asked. But I have sent a lot of stuff by regular mail in the last 10 years and so far never had a problem with people claiming they didn't get it - both EE and ebay, I don't believe those horror stories. It may happen but not much. I think it's like the government changing a law because of one single incident in 100 years and millions of people have to live with the consequences.
 
When I take small envelopes to the post office they try to fit it through this plastic device to determine if it's small enough to go regular mail. Otherwise I have to pay parcel rates. Most often the envelope is to thick to pass through and has to be shipped as a parcel. No idea if this is the case but sometimes you can't avoid the shipment going as a parcel.
 
david doyle said:
since I mentioned that I need them fast /QUOTE]

are you not in the least embarrassed by that OP?
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I don't understand.


They shipped it expedited not Xpresspost.

Expedited parcel takes longer than standard letter.

They shipped it slow and expensive.

Xpresspost would have been the fastest but they didn't chose that - and it would have been no more expensive.


Please read first since I pointed this already out.
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