Apparently I called Henry on the wrong day. Got hung up on twice. The first lady said she thinks the phone was acting up and disconnected me. She seemed pleasant enough and willing to help me with my order. The second lady let out a big groaning sigh before hanging up. This was apparently a different department, because the parts I wanted needed to be ordered from different areas of the company.
I paid for each of the parts I ordered, which also had to be ordered separately of each other so I apparently had to pay shipping on each of them. I wasn't going to ask for free stuff, nor did I expect anything to be free, I just wonder how it's randomly dolled out?
I'm sure someone will come along and tell me I was being rude or demanding to them, but I wasn't. There seemed to be some frustration with hearing anything I was saying, so one of us was having phone problems. The second lady seemed annoyed that the part would be shipped UPS and I was giving her a post office box # and tried to assure her it would just end up at a local business that runs a UPS drop off as well.
Anyways, I got the parts ordered. I'm just apparently missing the boat on their exceptional customer service. I've had more cooperative and pleasant dealings with Western Gun Parts.
I should also report that the 17hmr I purchased needed to be taken apart after about 50 rds. It needed some parts sanded and polished because it sure wasn't cycling smoothly after a few shots. Had a very "gritty" feel to it on closing. Seems fine now. I guess someone has to be a downer in a forum full of satisfied Henry customers, and I'll take the throne for now.
Both guns are working fine for now, fun to shoot as well, so hopefully they hold up for a good long while yet.