Hornady tech center reply's??

[m777]

I emailed Hornady about a broken die part a week ago and haven't heard back. Anybody have experiences with them? Was hoping to have a crate of pistol bullets ready for spring.
Thanks
Clint

 

['Boo]

I bent a decapping rod - my own stupid fault! - a couple of months ago.
It took them about a week to respond to my inquiry as to where I could get a new one. When they did it was a notice that the parts had been shipped free of charge.

 

[Brucecounty]

never e-mailed them have always called and gotten service faster that way and no charge on parts or shipping

 

[fiddler]

I've emailed them twice in the last few months. One problem was theirs, one was mine. Both times I had replies in one or two days, and parts were in the mail and received within a week or so. They do have a 1-800 number but I usually get home too late for anyone to still be there.

Wait another day or so and call them or give them another email. I found them to be better than average to deal with.

 

[m777]

Thanks. I'll call tomorrow

 

[Andrzej]

Hornady new decaping pin broke twice in last couple of years on different dies always had excellent service from them replacing and shipping at no cost.
Andrew

 

[Andrzej]

Hornady new decapping pin broke twice in last couple of years on different dies always had excellent service from them replacing and shipping at no cost.
Andrew

 

[Rod B]

never e-mailed them have always called and gotten service faster that way and no charge on parts or shipping

I have had the same experience. Always looked after me.

 

[thump_rrr]

I bought a set of Hornady .223 dies last week along with a can of Hornady One Shot dry lube.

I followed the instructions for the lube and almost got the first case stuck in the die.

I called and spoke to tech support.
He was very methodical indetermining if it was a die or lube problem.
It was determined that the lube was from either a bad batch or had frozen during shipping..

Since it would be difficult for them to ship me an aerosol from the USA I was given the option to either be contacted by one of their Canadian distributors for a replacement or for them to send me an imperial sizing wax.

I chose to take the imperial sizing wax.

Great tech support. I'm glad that I chose to order the Hornady LNL AP Progressive.

 

[RickP]

Last week I received a response in two days to an emailed loading question. I think that reasonable.

 

[gommee]

I called!

When I received my LNL AP, it was missing a spring and the large primer shuttle. When I called, they were very nice to deal with and very quick at getting the parts out to me at no cost to me. Great service!