mmcintyre1220
CGN frequent flyer
- Location
- Tillsonburg, Ontario
Just wanted to provide a shout out to Italian sporting goods and Savage arms Canada. Picked up a new Savage A22 BNS-SR mid December. Rifle arrived on Christmas eve. Upon unboxing, I found a crack in the laminate stock at the nose of the forend. Looking at the box and the rifle itself, it was clearly not damage in transit or at the store. It appeared to be a manufacturing defect.
I placed a call to the store and spoke to Jake. During this call Jake apologised for the issue and asked me to send in some pictures. Maybe 10 minutes after sending him an email with the pictures, Jake responded and offered me 3 options.
- Return the rifle for a refund (no more in stock)
- Return the rifle to them and they will deal with the warranty process
- Contact Savage myself and deal with the warranty process
As I am in Ontario I chose to deal with Savage myself as they are also in Ontario. Jake said if I had any issues with the warranty process at all to let him know and he would step in.
While waiting for Savage to open after the holidays I decided to strip the rifle down and take a look at how easy it apparently was (a claim to fame for the A22). During this I ran a rod and patch down the barrel to remove the factory junk. I then took a look down the barrel and noticed a ring in the rifling approx. 3 inches past the chamber. I though wtf I totally got a lemon.
On January 3rd once Savage returned from holidays I contacted them and spoke to Owen. Owen was in disbelief with the problems and asked for a few pictures of the stock and both the factory box and shipping box to ensure no damage happened in transit. Owen responded on the 4th and agreed this was a factory defect. Between the cracked stock and the ring in the rifling, it should have never left the factory. He then emailed me a prepaid postage label and asked me to send it in.
I packed up the rifle and dropped it off at UPS on the 6th. The rifle was delivered to Savage on the 9th. On the 11th I received an RMA update stating that the stock has been replaced due to manufacturing defect and the barrel has been replaced due to tooling marks found within the bore. On the 12th I received a UPS tracking number from Savage. On the 13th UPS delivered my rifle. Upon unboxing the rifle I inspected the repairs. The stock was indeed replaced and was without any flaws. I then took a look down the barrel and sure enough, that was replaced too. Savage also threw in an extra magazine which was a pleasant surprise!
Overall, I am incredibly happy with the service from both Italian sporting goods and Savage arms Canada. This was my first time dealing with Italian sporting goods, first time buying a Savage and my first time dealing with having warranty work done on a firearm. The whole process was pain free and I will have no hesitations buying another firearm from Italian sporting goods or Savage again in the future. Problems happen and I accept that. The most important thing to me is the service provided after problems are discovered.
Thanks again Jake and Owen!
I placed a call to the store and spoke to Jake. During this call Jake apologised for the issue and asked me to send in some pictures. Maybe 10 minutes after sending him an email with the pictures, Jake responded and offered me 3 options.
- Return the rifle for a refund (no more in stock)
- Return the rifle to them and they will deal with the warranty process
- Contact Savage myself and deal with the warranty process
As I am in Ontario I chose to deal with Savage myself as they are also in Ontario. Jake said if I had any issues with the warranty process at all to let him know and he would step in.
While waiting for Savage to open after the holidays I decided to strip the rifle down and take a look at how easy it apparently was (a claim to fame for the A22). During this I ran a rod and patch down the barrel to remove the factory junk. I then took a look down the barrel and noticed a ring in the rifling approx. 3 inches past the chamber. I though wtf I totally got a lemon.
On January 3rd once Savage returned from holidays I contacted them and spoke to Owen. Owen was in disbelief with the problems and asked for a few pictures of the stock and both the factory box and shipping box to ensure no damage happened in transit. Owen responded on the 4th and agreed this was a factory defect. Between the cracked stock and the ring in the rifling, it should have never left the factory. He then emailed me a prepaid postage label and asked me to send it in.
I packed up the rifle and dropped it off at UPS on the 6th. The rifle was delivered to Savage on the 9th. On the 11th I received an RMA update stating that the stock has been replaced due to manufacturing defect and the barrel has been replaced due to tooling marks found within the bore. On the 12th I received a UPS tracking number from Savage. On the 13th UPS delivered my rifle. Upon unboxing the rifle I inspected the repairs. The stock was indeed replaced and was without any flaws. I then took a look down the barrel and sure enough, that was replaced too. Savage also threw in an extra magazine which was a pleasant surprise!
Overall, I am incredibly happy with the service from both Italian sporting goods and Savage arms Canada. This was my first time dealing with Italian sporting goods, first time buying a Savage and my first time dealing with having warranty work done on a firearm. The whole process was pain free and I will have no hesitations buying another firearm from Italian sporting goods or Savage again in the future. Problems happen and I accept that. The most important thing to me is the service provided after problems are discovered.
Thanks again Jake and Owen!
