Kudos to Savage Customer Service

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tomecki

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I just got off the phone with Savage Customer Service and was really impressed so I thought I'd share.

I have a MkII-FV (plastic stock). The stock is crap so I bought a laminate one and a thicker bottom metal. When I tried to put the new stock on, it turned out that my screws are too short. I started looking them up online and turns out they are a really uncommon size. They were used in the automotive industry a long time ago and in some guns. I found lots of stories of people having a really hard time finding them. Dip products sells them, but they don't ship to Canada. I considered counter sinking the stock, or re-tapping the receiver lugs to a 1/4"x32, then I called Savage. Two minutes later, they're sending me some screws - for free! They said, the screws are 5 cents each so they won't bother charging me for them.

I bought a Weatherby 270WIN a few weeks ago. Had this happened earlier, I might have gone for another Savage.
 
I myself had a great experience as well. Had some feeding issues, called them and in about five minutes had a new magazine in the mail. To my surprise I received two mags. :) Andrea is awesome.
 
I got the stock at Eastern Sierra Armory for $59 plus shipping. I'm pretty sure the guy buys MkII's and builds them into biathlon guns (he makes the stocks). He sells the original stocks. The one I got is the regular laminate stock for the BV version of the MKII.

I was debating whether I should get a stock from Boyds or the one I got. Someone told me that they thought Boyds made all the Savage laminate stocks anyway. Sure enough, when I got it, there is a Boyds stamp on the inside.

The number for Savage is 705-652-8000 and the part number for the wood stock screws (longer version) is: 704346.

X-Man: maybe I'll put some pics up when I get the screws and the gun is in one piece again :)
 
Yes, Savage was good to me too.

My kids Rascal sticker was damaged and I emailed and asked for a new one.
Ended up talking with the Rep for awhile and had a great visit.

He sent my kid a bunch of Savage stuff including 10 new stickers......now all his toy guns are stickered up to match his Rascal! lol
 
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