Well, I've been reading so many good things about Leupold's warranty and service that I had no hesitation in buying their scopes and a range finder. The range finder is brand new, and I'm having some trouble with it, so I decided to call their technical support department to see if they had any ideas.
The call was initiated about 50 minutes ago. An automated system picked up and put me at 19th in the queue, with an approximate wait time of 31 minutes. Now, I understand that the wait time estimate is largely useless, and therefore did not get excited as it bounced back and forth from 31 minutes to 15 minutes, back to 35 minutes, and so on, so I have no issue with that.
While you're on hold, Leupold has a short advertising loop that plays repeatedly until you are just about ready to puncture your own ear drums. This advertising is interrupted every few minutes by an update informing you of your current place in the queue, and of course the useless time estimate. I did appreciate knowing how many callers were ahead of me, but was pretty surprised to discover that my position in the queue bounces back and forth almost as much as the time estimate. I made it all the way to 9th place in queue only to be informed at the next announcement that I was now 11th. It did that a couple of more times after that. Nice.
At the 50 minute mark, I was at the top of the queue and the system informed me that I was being transferred to an agent. Great! That is, until the "agent" turned out to be an automated message further informing me that they were unable to receive any calls at this time, and to try again later. I had to double check to see if I hadn't maybe dialed Dell's support number instead; but no, it was Leupold alright.
The moral of the story is that Leupold's service is nothing to brag about, so I will no longer factor "excellent service" into the "pros" column when comparing Leupold products to their competitors.
Now, if I can just figure out why this fancy OLED reticle virtually disappears when aimed anywhere close to the horizon on this dreary overcast day...
The call was initiated about 50 minutes ago. An automated system picked up and put me at 19th in the queue, with an approximate wait time of 31 minutes. Now, I understand that the wait time estimate is largely useless, and therefore did not get excited as it bounced back and forth from 31 minutes to 15 minutes, back to 35 minutes, and so on, so I have no issue with that.
While you're on hold, Leupold has a short advertising loop that plays repeatedly until you are just about ready to puncture your own ear drums. This advertising is interrupted every few minutes by an update informing you of your current place in the queue, and of course the useless time estimate. I did appreciate knowing how many callers were ahead of me, but was pretty surprised to discover that my position in the queue bounces back and forth almost as much as the time estimate. I made it all the way to 9th place in queue only to be informed at the next announcement that I was now 11th. It did that a couple of more times after that. Nice.
At the 50 minute mark, I was at the top of the queue and the system informed me that I was being transferred to an agent. Great! That is, until the "agent" turned out to be an automated message further informing me that they were unable to receive any calls at this time, and to try again later. I had to double check to see if I hadn't maybe dialed Dell's support number instead; but no, it was Leupold alright.
The moral of the story is that Leupold's service is nothing to brag about, so I will no longer factor "excellent service" into the "pros" column when comparing Leupold products to their competitors.
Now, if I can just figure out why this fancy OLED reticle virtually disappears when aimed anywhere close to the horizon on this dreary overcast day...
